PetPartnersReviews of petpartners.com

I had been denied for two claims since starting a new job and switching over from an employer-based plan to a personal plan. Alicia from the Customer Care Team helped resolve the issue, get my claims re-reviewed and get fair compensation. Alicia is a wonderful team member and deserves a raise for her hard work and dedication. Thank you!

I had been a customer of Kinfauns Veterinary Practice in Little Clacton for over 40 years, my parents even longer. I would NEVER recommend Kinfauns to anyone ever again since VetPartners took over. Long gone is customer and animal care. On the surface it looks like they are doing an okay job, but their fee’s have gone through the roof. They contributed towards the closure of The Dog and Cat rescue centre that sits at the back of the vets. There are so many things I could say about the management and the corporate business but to simplify, they care only about profit, nothing else!!

I have been paying for almost 3 years; he had never been sick before, and the first time at the vet, they made 1,000 excuses not to cover it; pet insurance is a scam.

Do not use this insurance. They upsell you only to not actually provide you any significant coverage. Waste of money waste of time. Scam.

not knowing in advance how pet chips work, I was put on this site to call and get my new 5 yr old dog recorded. Guess what - my dog's chip was already in the national database. These people never verified the phone number with the original phone numbers about the dog. The original owner was known to me, and he was upset that he did not get a phone alert from this company nor from the vet facility I took the dog to. no one Called the original owner. Shame on all of them. This is a fake industry, super fake. good luck finding trust.

Awful experience. Signed up for insurance and received it on 01/01/26. Took my cat in for an endoscopy on 01/05/26 because he had been vomiting for almost a week. Pet Partners tells me they won't cover it because he started exhibiting symptoms 12/31/25. Incredibly scummy move. I wish this company nothing but the worst.

Signed up for Pet Insurance through my Employer. I choose Accident and Illnes Insurance. My dog had a anal glanz infection and later Breast cancer for a total of like $800 dollars. After months of delaying tactics and constantly asking for medical records even when i gave the the Animal Hospital address and detailed bill they finally denied the claim saying the Anal glanz is an exception to there policy and the breast cancer must have been there before i got thew insurance. I involved HR Department from my company and there have been several incidents with delaying until the consumer gives up bothering. This insurance is not worth the time and or money. Bad Insurance.

I took my shitzoo for a bath today. I had been there before with no issues other than our dated equipment, but only $5 which is reasonable. I was the only one in line for bath station. I put my puppy in the tub and tried to adjust the water temperature for over 5 to 10 minutes which i learned later was not adjustable. I felt the water was too hot for my pup and she was very uncomfortable. I brought my own shampoo as the shampoo I used last time was so watered down it would not lather. The dryer was so ancient could not get my pup dry due to the thickness of her coat. In the meantime a couple came in with Two huge dogs. I was trying desperately to finish up cause comments were being made by the couple try to calm their big dogs. I doubt I had been there 20 minutes before a man who was an employee came in and very sternly said what's the problem? He continues to stare me down which made me very uncomfortable. I gathered my stuff and took my wet dog out to pay. The huge dogs waiting were growling and try to break free to get at my dog who was scared to death. I see why they call it muddy Paws, I would just as soon wash my dog in a mud puddle. I will not return. The girl employee was very nice and polite.