PetScyReviews of petscy.com

Reply from PetScyJul 2, 2026

Hi Antoinette, Thank you for sharing your honest feedback with us. We are glad to hear that your ordering experience was fine, but we are truly sorry to learn that you haven't seen the desired results for your dogs yet. Because our supplements are formulated with premium active ingredients designed to work from the inside out, it can sometimes take a bit of time to see the full benefits. For many pups, it typically takes about 6 to 8 weeks of consistent, daily use for the ingredients to fully build up in their system and show noticeable improvements. We always want our pet parents to feel confident in the value of our products. We would love the opportunity to learn a bit more about your dogs' routine and see how we can best support you. Please feel free to reach out to our customer support team directly so we can look into your order and assist you further! Best, PetScy Support

Reply from PetScyJun 17, 2026

Hi Pam, We are so sorry to hear about the frustration you experienced trying to claim the discounted price! That is definitely not the smooth experience we want you to have when shopping with us. We want to make this completely right and ensure you get the discount you were offered, so we have just sent you a private message to assist you further. Please check your inbox at your earliest convenience so we can grab your details and get this sorted out for you immediately! Thank you for bringing this to our attention, and we look grateful for the chance to make it up to you. Best, PetScy Support

Reply from PetScyMay 26, 2026

We here at PetScy are so sorry to hear about your loss. If you have any questions, please let me know. Chris Founder

Reply from PetScyMay 18, 2026

Hey Denise, Thanks for reaching out. I always like helping customers find the best option possible. I reviewed your account and see that you have been ordering the 2-pack subscription option every month, which comes out to about $28.50 per bottle. There is definitely a better value available for you. We currently offer a 6-pack under the One-Time Purchase option for $155 total, which brings the cost down to about $25 per bottle. We previously offered this under the subscription section as well, but too many customers focused only on the savings and overlooked the subscription aspect, resulting in customers unexpectedly receiving another 6 bottles 30 days later and becoming frustrated. Because you have been a long-time customer, I would also be happy to apply an additional $20 discount to your first 6-pack order, bringing your total down to $135 plus tax, or roughly $22 per bottle. Your next 2-pack subscription order was scheduled to process next week, but I pushed it back by one week so we could figure out the best solution first. If needed, I can always move the billing date again to whatever works best for you. Here are the best options moving forward: • Option 1 — 6-Pack One-Time Purchase $135 plus tax after your ONE TIME DISCOUNT. Approximately $22 per bottle Best overall value • Option 2 — 3-Bottle Subscription $75 total Approximately $25 per bottle We can adjust delivery from every 30 days to every 40–45 days • Option 3 — Reordering Support You can: Reorder directly through PetScy.com using the One-Time Purchase toggle Contact me through reviews Or I can provide my personal email for direct assistance Also, was the 3-star review mainly because of the price? I would also love to hear how the Itch & Allergy Plus Chews have been helping your dog. Have you noticed any recent differences in taste or effectiveness? We actually upgraded the formula recently. It still contains the same core ingredients, but we increased the Quercetin and added Colostrum. Quercetin acts as a natural antihistamine and helps reduce itching, paw licking, redness, and inflammation caused by allergies. Colostrum helps support and regulate the immune system over time, which is important because many allergy issues in dogs are tied to immune system overreactions. We also adjusted certain ingredients to improve palatability. Let me know your thoughts or if you have any questions. Thanks, Chris Founder

Reply from PetScyApr 29, 2026

Hey Curt, You were sent a highly discounted offer, which is typically intended to attract new customers. It provides the Itch Allergy Chews at 50% off the first order as a way to try the product and hopefully continue using it. Because of the steep discount, the promotion is limited to one unit—otherwise, we would lose money if multiple units were purchased at that price. If you’d like to order more, you can visit PetScy.com and purchase up to a 6-pack. Reviews and star ratings are very important to us, and a 3-star rating does bring down our overall average. If you feel that rating is warranted, we completely understand. However, now that you’re aware the one-unit limit was due to receiving a new-customer offer (which was mistakenly sent to you) at a 50% discount, we would appreciate it if you’d consider updating your rating based on this clarification. Also, the order you signed up for is part of a subscription and will rebill in 30 days. If you’d like to manage your subscription or need help with an order, you can reach out to [email protected] and our team will be happy to assist. Let me know if you have any questions. Appreciate your business, Chris Founder

Reply from PetScyApr 2, 2026

Would you like us to adjust your order? Its set to rebill the first of every month. Would you like me to set to every two months or push back the next order to the end of the month ? Chris Founder