PetScyReviews of petscy.com

Reply from PetScyJun 24, 2025

Hey Scott, It sounds like the chews are helping if your dog's skin is healing—that's a great sign. The chews can also help with itchy paws if the symptoms are related to internal health. However, I suspect your dog may be allergic to something external, like grass, which could be causing irritation when their paws come into contact with it. We offer KETO WIPES that may help with your dog’s paws: https://petscy.com/products/keto-skin-wipes Reviews mean a lot to us as we always aim for 4–5 stars. Since the chews seem to be working, I hope you might consider updating your review—if the KETO WIPES help relieve your dog’s paw itching. Thanks, PetScy

Reply from PetScyJun 19, 2025

Hello John, Thank you for your feedback. I’d like to clarify a few things regarding our Itch Chew products. PetScy currently offers two different Itch Chews: The original 'Itch Relief' chew is larger and, based on the dosage for medium-sized dogs, is taken once per day, lasting 30 days. The new “Itch Allergy Plus” is a smaller chew, but the dosage is two chews per day, also lasting 30 days. Though the chew sizes differ, the dosage remains the same as your dog is taking 2 of those chews. I see that in April, you ordered the new Itch Allergy Plus chew (along with some other items). However, in June, it looks like you updated your subscription to go back to the original Itch Relief chew, which you prefer and which is scheduled to ship monthly (next order: July 6th). If that sounds correct, then you're now receiving the product you prefer. If not, just let me know and I’d be happy to cancel or edit anything as needed. Regarding the new product, Itch Allergy Plus contains the same ingredients as the original, but with additional active ingredients for enhanced support. If the correct dosage is followed (two chews per day for a medium dog), it should be just as effective—if not more so. I apologize for any confusion this may have caused. We’re always striving to ensure our customers have a great experience with PetScy. If this explanation clears up your concern about chew size, I kindly ask that you consider updating your review. If you're still unhappy, please let me know what we can do to make this right. Best regards, Chris Founder, PetScy.com

Reply from PetScyJun 17, 2025

Before switching, I’d suggest trying our upgraded Itch Allergy Plus formula. It launched in December and contains the same effective ingredients as the current Itch Relief chews you’re using—plus 12 more highly effective ingredients. My pitty no longer itches due to these chews. Let me know if you’d like us to switch your next order to the upgraded version. I really think it could get you over the hump. Here’s the link to check it out: https://petscy.com/products/itch-allergy-plus-chews Best, Chris Founder

Reply from PetScyJun 16, 2025

Hi Jill, Thank you for reaching out, and we apologize for any confusion caused by your subscription. After reviewing your order, we see that your first order was placed on a subscription, which was indicated in the invoice sent to you, and processed as scheduled. The order was processed on June 3, before the subscription was canceled on June 10. We completely understand your concern and are here to help. To assist you, we can help with your most recent order, and our customer service team will contact you shortly. We hope we resolve the issue for you. Please feel free to reach out if you have any further questions. Best regards, PetScy Team

Reply from PetScyJun 9, 2025

Hi Lois, Thank you for your feedback. We’re sorry to hear that you had difficulty tracking your order and accessing product information. We do our best to ensure that the tracking system is clear and easy to use, and we’ll review it to see how we can make improvements. However, our records show that your order has been marked as delivered. If you have not received it, please feel free to reach out to us at [email protected], and we’ll be happy to assist you further. We also appreciate your input regarding the product details. We are always looking to improve our site and will work on making product information more accessible. If you need further assistance or have any additional questions, don’t hesitate to contact us. Best regards, PetScy Team

Reply from PetScyMay 12, 2025

Hello Dennis, I am following up with my reply I sent earlier in the month. Assume you received the missing units as mentioned? If so, I hope you would consider updating your review based on how we responded to the mistake made by the shipping company. Let me know if there is anything else if you still think we deserve one stars. Thanks Chris Founder Hello Dennis, thank you for bringing this to our attention so we can resolve. It appears that our third party fullfillment company dropped the ball. I requested that my support team reach out and get resolved. The missing units will be shipped today. I once again apologize for the error and appreciate you letting us make right. Expect a call and email confirming. Thank you Chris Founder

Reply from PetScyFeb 15, 2025

Its working as attended. Being 3 weeks in and seeing results is actually very good. In another month all the other ingredients will start to show their healing powers. Chris Founder

Reply from PetScyJan 13, 2025

Hey Marie, I'm checking October delivery tracking and it shows delivered. That's not the case? As for being out of chews. One way to solve that is to push the recurring date up a week in case the courier makes a mistake or delay. I see that it rebills the 24th of each month, would you like me to move up a week? Do you want it to rebill every month as it sounds like you dont want it on monthly subscrption? Thank you, Chris Founder