PetSmartReviews of petsmart.com

Sherman Texas location. Two employees with no customers. I walked up to one near me and she was trying to avoid eye contact. I asked for dog houses. She was annoyed and replied if they had they would be in the corner then she looked back down. They had carriers. I walked out right by them they again would not acknowledge my presence.

I have been taking my golden doodle there since he was a puppy! Keep in mind I take him every two weeks. They get mad because I don’t let them shave my dog down! I pay at least $90 just for a bath and trim! The groomer don’t never dry him completely and get mad when I tell them he is damp! This place is horrible don’t ever take your dog to Petsmart West Ashley!!! Charleston SC!!! Amanda the manager is very rude!!!

I went to Petsmart on East State st. In Rockford Il. My first experience there at this location. I went for a present on a special occasion. 1 star only due to cashier who was nice. The employee was named Ashley B had an attitude when she walk up to me. Never said hi or anything. Just said what do you want. I said thank you and she just walked away. I would have bought a lot more if I hadn’t felt so frustrated with the very bad attitude of Ashley B. The store closed in 30 minutes and she looked so upset that I was making her work. There are way too many people that need jobs the store should not keep somebody like that. If you don’t like the job and hate people work somewhere else. Don’t go to this store. Petsmart in Machesney Park they have very friendly people and like their jobs.

I could report some good reviews about past experiences at PetSmart, but the last several grooming experiences have been pretty horrible, especially the most recent one in Madison, TN, where they allowed a trainee to groom my Shih Tzu. The trainee scraped my dog's tummy and other parts so closely that one area bled, and it took 6 days for it to heal. I had to apply an ointment and hold my dog until I felt the ointment had been effective, then wash it off so she wouldn't lick it. This was an alternative to making her deal with a cone around her head. Additionally, the haircut was horrible - almost no attention to the face (maybe I should be grateful), and tufts sticking out in at least a couple of areas. The trainee was monitored by a grooming manager who, apparently, didn't stay with the trainee the entire time. When I talked later with the grooming manager, I got an apology and excuses. It cost me $95, as I had requested extra services and had included a tip - before I had had a chance to examine my little dog.

Good afternoon to everyone that work for the PETSMART Stores Customer Center. I do hope that all of yous will have a very very wonderful day on Monday ok smile. In ending I want to tell all of yous that the people stated below were very Professional Helpful and very very Caring to me and all the other Customers too ok smile. Last of all the names are mention below. **************************************** Justine, Brandon and Megham. **************************************** In ending all of the above people mention are always very Positive Role Models for all young and old workers that work for the very wonderful PETSMART Store located in Tucson, AZ 85710-3941, at 7727 E Broadway Blvd and the Phone # 520-290-0776,Store # 0137 ok smile. Now last of all we say that all mention above are always very very very very very very Positive Representatives for the PETSMART Store that all of them work for day in and day out stated above and to all my friends I always tell them to do busy with the at the store stated above ok take care smile. Sincerely, Angela Hansen Elizabeth Hafford Glen Hafford Morris W Conway Jr

I bought algae eater fish and 2 plecostomuses. The next morning one of the plecostomus was covered with Ich white dots. I removed the plecostomus and returned to the store, within 24 hrs my bettas died and the algae eater fish started looking sick. Despite treating the tank with salt, increase temperature and super ick cure, the ich persistent and made my fish sick. I never seen such a contagious ich and resistant to remedies. Never again I will buy fish from PetSmart. The fish I bough died, I got my money back due to their guarantee but the little issue killed all my other fish from ich quick.

We live in Brandon MB and were told that during the training for grooming, the “trainer” was going to cut the dogs nail too short, just to show the workers what happens. Shame on you for that! I will never buy anything from your store

Would give them no stars but can't. I signed up for autoship for my dogs food. It's supposed to come every 3 weeks. I waited for over a month and it never came. I tried calling customer care but their systems were down for multiple days and they could not help me over the phone. I emailed them and all they did in response was to tell me when my last order had shipped.