PetSmartReviews of petsmart.com

I brought a bearded dragon in pet smart at Secaucus and it died 3 months later they sold me a sick animal don’t buy from them please stay away u will be broken hearted and I’m not the only one who had a experience be very careful

Just go elsewhere. Their autoship took over a week to get here after I placed the order and the product was in stock. Order from Chewy or Petco for auto delivery because this place isn't reliable on shipping speed/time.

I live in San Juan, Puerto Rico, where there are many Pet Smarts. I brought my dog to visit my son in San Antonio, and at the end of my visit , I wanted to give a bath to my shih tzu. I brought all her papers, signed and sealed by her veterinarian. The people at the store didn't give my dog the bath because the veterinarian certificate was in spanish. The Certificate was an original document, signed and sealed by the Doctor. How come they give puertorricans a good service in PR, but here in San Antonio we are treated like second or third class customers. I won't visit any more Persmart in Puerto Rico.

This is real and just happened: Petsmart switched my dog after grooming. I'm beginning this post with this headline to emphasize the story. I brought Sandy (an English Cream Golden Retriever) to Petsmart Bourne Rotary on Wednesday Dec 21 at 3:00 PM for a bath. I picked her up at 5:30 and began to notice different behavior. Overnight the behavior changes were so noticeable that I went back to Petsmart and asked if anything had happened that would cause a traumatic response. The same person who returned "my pet" to me the evening before assured me that she had no explanation for the behavior change and would check with the groomer and have her call me the next day, which turned out to be the big storm, Friday Dec 23. As the behavior changes continued to unfold, and no contact from Petsmart, I suspected that this was not our Sandy, returned to Petsmart Saturday morning and asked the supervisor on duty if there was any chance that there was another dog like Sandy in at the same time. After conferring with groomers who were working on the day in question, they confirmed that another dog, same breed, was in that day and picked up by it's family at 3:10 PM. I then brought the dog I had to a vet and had the chip scanned, which confirmed my suspicions. This was not Sandy. After checking the video, Petsmart contacted the other family, who by the way had made a vet appointment to deal with significant behavior changes with their pet. We met at Petsmart and returned the pets to their correct family. While the two dogs looked like twins, somehow a dog that had been at Petsmart for 10 minutes, was given to the wrong family and purported to have been bathed and groomed. Just thought you should know....

So a new corporate policy has been placed. For the hard-working people that only have off Saturday and Sunday and wish to have their dogs groomed they are now surcharging you $5 for each dog,. And that surcharge does not go to the girls! I guess the CEO of the company isn't wealthy enough and it has to rely on services performed and then surcharge the clients on weekends of all things!!! Unfortunately myself I must work and my schedule is Monday through Friday I don't understand what the day surcharges all about. I am so furious that I'm ready to protest in front of the store.. Take your fur babies elsewhere that have some place that has common sense... Some place that relies on their clients to be happy!!!

Gave one star to give this review. Order pet food and I checked the tracking and it was due in 6 days but they had the wrong address. I called them and they said they would correct it to the right one. 3 days later I checked the tracking and it was still reading the wrong address so I called and the phone rep told me the first rep probably didnt save my info but she'd straighten everything out. I called back the next day to make sure everything was okay and was told by the rep that they can't change the destination. Now I'm effin pissed. I was told I'd have to call fedex and have the package intercepted and sent back to the sender. I hung up and did this then called petsmart back and they said they'll refund my payment. This will be the last time I ever order anything online from them. I wouldn't recommend them to my enemy.

I would give a zero as well if I could. I brought all three dogs to the hotel and they all came home sick. I was on a cruise and I told them to contact my son if there were any problems. They took all of them to the vet after hours. They notified my son concerning the first one and that was it. They took one dog twice. The bill was enormous. Luckily I can afford to pay it but what about others and why were they ALL sick. Someone else called when we were there and they also told them they had to go to the vet. Do they all go to the vet. This place is a racket. I feel horrible for leaving my dogs there and would never bring them again. I will let as many people know as I can not to take their dogs there. Pet Smart at The Villages, FL

PetSmart does not care about their customers. I had a bad experience with both the customer service office and the head office. I even reached out to the Canada leadership team with no response. The customer service reps did not cancel my order as I had requested and they promised that someone would email or call me back to facilitate a return and refund because of an error they made with my last order. No one contacted me. They keep you on the phone for a very long time and they do not follow-up with you. You then have to call back and go over the entire issue again. They also increased the price of my dog food and did not inform me. Instead they just applied the new price (a 100% increase) to my order. The worst thing is is they don't care about you as a customer or pet owner. Multiple calls and emails to their head office goes unanswered.