PetsVet SupplyReviews of petsvetsupply.com

This company is a scam. They give the impression of being a friendly family company in Wyoming but once they get your payment it shows Premier Auto Detailing in New Jersey with a phone number of 908-873-3599. You end up getting nothing more than a ups tracking number that says "label created" and it never actually gets scanned by ups. I disputed the charge with Paypal and they gave me a refund. I have learned from my mistake and will order one cheaper on Amazon.

I couldn’t tell you whether the pup pad or K9 cruiser is good because I ordered them on July 10, 2026 and it’s now July 29 as I’m writing this review and my items still haven’t shipped. I sent them a message through their website on July 23 and on July 24 I get a generic email notification from them that a label has been created along with tracking number. It’s been 5 days since then, the items still haven’t shipped, and still no communications from them other than that generic shipping email. I’m sure their products are good but their communication is nonexistent, just like my items.

let me start by saying i have a 120lb great dane , the seat belt that comes with the canine cruiser is for a chihuahua , that being said after 5 months of use , every zipper has failed , the material on the backside that the zipper is sewn to has frayed , the screen between the front seats came unsewn at the edge , as far as i,m concerned i could have bought the same thing on TEMU for 1/3 the price , had to use nylon ties to try and salvage it to get a little more time out of a $100 investment , i would not recommend this product if you have a large dog

If I could give no stars i would. Product was advertised that it could be used with a child seat. This is not true. I went to return the item and its been nothing but a headache. The seller advertises 100% refund if not satisfied, well guess what, they shorted me on the refund and I've been wasting about a month with Paypal disputes to try to get my refund - Even after the seller told me in emails that he would provide a full refund....weeks past and I created a dispute. Don't buy from this seller, what a headache!

I purchased the K9 Cruiser on 4/8/26. By the end of May 2026, the lining that holds the 3 plastic boards in place ripped, and the zipper on the mesh middle broke. The product is unusable. I tried to contact PetsVet Supply by phone 2X and by email 2X. I included pictures in my last email to them. I have not heard back from them. My order came with their "Rip & Tear Warranty," so I would like them to refund my $99.99 that I paid for this product, but I can't contact them. I would not recommend buying any products from this company, as they do not stand behind the products that they sell or their warranty claims.

I ordered 6-21-26 and it arrived exactly 1 month later. Credit card was charged immediately. During that time I emailed them 4 times, no reply. I called 4 times and left a message- no reply. If there is a problem, you aren’t going to get any service from this company. I would not do any business with this company. Warranty will be useless.

I wish I could give this company 0 stars. I placed an order on **7/7/26**, and they had no problem charging my card immediately. As of **7/21/26**, I still have not received a shipping confirmation or my merchandise. Since placing the order, I have tried contacting the company daily by both phone and email. I have received absolutely no response. Their website claims orders ship within **2 days** and that customer inquiries receive a response within **12–24 hours**, but that has not been my experience. After doing more research, I discovered I'm not the only customer reporting these issues. I have since filed a dispute with my credit card company, and, unbelievably, the company has not responded to them either. Based on my experience, I would strongly recommend avoiding this company.

Order never filled. Ordered on July 1st, made follow up contact a few times to find out what was going on with my order, but there has been no answer or response to emails.