Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Chelsea K.
Audrey is amazing and helped guide me along this entire process.
Reply from Pettable ESAJun 6, 2025
That's wonderful to hear, Chelsea! Aubrey sounds like a truly supportive and knowledgeable professional. We're glad she was able to guide you through the process smoothly. If you ever need anything in the future, don't hesitate to reach out! 😊
James
Awesome and professional therapist I got matched with. Highly recommended.
Reply from Pettable ESAJun 6, 2025
Thanks for sharing, James! It's great to hear you had such a positive experience with your therapist. A professional and supportive match can make all the difference. Glad Pettable delivered for you. Highly recommending it will surely help others feel more confident about taking the same step! Once again, thank you for choosing Pettable!
Sonia S.
Kya Miller, LICSW, LCSW helped me from the beginning, she made the process go smooth and answered every questions and concerns i had. Thank you so much Kya!
Reply from Pettable ESAJun 6, 2025
Hi Sonia, Thank you so much for taking the time to share your experience with us! We’re absolutely thrilled to hear that Kya Miller was able to support you so effectively throughout your ESA process. From the very beginning, Kya’s goal is always to ensure our clients feel heard, informed, and confident, so it’s wonderful to know she was able to provide clarity and reassurance every step of the way. At Pettable, we understand how important it is to feel supported—especially when navigating something as personal and meaningful as an Emotional Support Animal letter. Your kind words are a testament to the dedication and professionalism Kya brings to her work, and we’ll be sure to pass along your appreciation to her. If you ever have additional questions in the future or need assistance renewing your letter, we’re always here for you. Thank you for trusting Pettable with your ESA needs!
John A.
Everything was fine and as promised up until my landlord's third party service reached out to the provider to verify the legitimacy of the ESA letter. They (pettable) requested that I purchase an additional package for $50 in order for the provider to respond to the third party service with a simple "yes" answer. So if your landlord actually checks the letter, be prepared to fork over another $50 that pettable won't bother telling you about beforehand. Their advertising is dishonest in this manner, and when I need to get another ESA letter, I will be looking for another service.
Reply from Pettable ESAJun 6, 2025
Hi John, Thank you for your feedback. We’re genuinely sorry to hear that your experience took a frustrating turn after things were initially going smoothly. To clarify, our base ESA letter package includes the evaluation and letter, which is accepted by most landlords without further questions. However, in rare cases when a third-party verification service is used by a housing provider, additional administrative work may be required outside the original scope of the letter. The $50 fee covers the provider’s time to respond to these external verification systems, which often involve legal documentation or online portal submissions. That said, we hear your concern loud and clear: this should have been communicated more transparently upfront, and we apologize if that expectation wasn't properly set. Your trust is important to us, and we’re constantly working to improve how we explain these less common scenarios so there are no surprises. We’re truly grateful you gave Pettable a try, and if you reconsider in the future, we’d love the opportunity to make things right.
Mary Anne Y.
I had the pleasure of working with Aubrey for my Emotional Support Animal (ESA) process, and I couldn’t be more satisfied with the experience. She was efficient, straightforward, and made the entire process feel smooth and stress-free on pettable. Aubrey communicated clearly, answered all my questions without hesitation, and handled everything in a timely manner. Her professionalism helped me feel confident and supported throughout. I really appreciate her help and would highly recommend her to anyone going through the ESA process!
Reply from Pettable ESAJun 6, 2025
Hi Mary Anne, Thank you so much for sharing your kind and thoughtful feedback! We’re absolutely delighted to hear that your experience with Aubrey was such a positive one. At Pettable, we strive to make the ESA process as smooth and stress-free as possible, and it’s clear that Aubrey’s efficiency, clear communication, and professionalism made a lasting impression. She takes great care in ensuring every client feels informed, supported, and confident every step of the way, and we’re so glad she was able to provide that experience for you. Knowing that you felt supported and well taken care of throughout means everything to us. We'll be sure to pass along your gratitude to Aubrey. She’ll be thrilled to hear how much of an impact she had. Thank you for choosing Pettable for your ESA needs!
Jesus E.
I spoke with Aubrey and she was very helpful and kind. Great experience overall.
Reply from Pettable ESAJun 6, 2025
Hi Jesus, Thank you so much for your kind words! We’re so glad to hear that you had a great experience working with Aubrey. She’s truly dedicated to supporting each individual with compassion and care, and we're so glad she made you feel comfortable and helped guide you through the process. Your feedback means a lot to us, and we’re happy we could make your ESA journey a positive one from start to finish. Thank you for trusting Pettable with your ESA needs!
Breanna P.
Kya Miller, LICSW, LCSW Was incredible helpful and kind and attentive!
Reply from Pettable ESAJun 6, 2025
Hi Breanna, Thank you so much for your kind feedback! We’re delighted to hear that Kya Miller provided you with such helpful, kind, and attentive support. Kya is truly dedicated to making sure each person feels heard and supported throughout the ESA process, and we’re so glad your experience reflected that. Your recommendation means a great deal to us! Thank you for choosing Pettable for your ESA needs.
Natalia L.
It was my first time obtaining an ESA letter and I’m very grateful for how easy this process was. Website is easy to navigate, all fees are explained and are straightforward. Aubrey was so professional and supportive. Communication was so efficient, made the whole process smooth and easy. Aubrey listened and provided a wonderful session with a lot of useful information.
Reply from Pettable ESAJun 4, 2025
Hi Natalia, Thank you so much for sharing your experience! We’re so glad to hear that your first time obtaining an ESA letter was smooth and stress-free. We're especially glad Aubrey was able to support you with professionalism and care. She truly is wonderful at what she does. Thank you for trusting Pettable with your ESA needs! 🐾
