Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Ciara V.
Very easy, thorough and I felt very heard
Reply from Pettable ESAMay 22, 2025
Hi Ciara, Thank you so much for your feedback! We’re truly glad to hear that you found the process easy and thorough as that’s exactly what we aim to deliver. Most importantly, knowing that you felt heard means the world to us. Your comfort and feeling understood are at the heart of everything we do. Thank you for trusting Pettable with your ESA needs!
Selah P.
This has been an easy and validating experience. As someone who struggles with PTSD, anxiety and other mental health setbacks, most every day tasks can seem stressful and processes like this can feel even more overwhelming. I was a little bit anxious about the process of renewing my animal’s ESA letters and adding another animal, but it was once again a smooth and seamless process. I really appreciate what you do here. I already struggle with enough, I’m glad I didn’t have to struggle with this too.
Reply from Pettable ESAMay 22, 2025
Hi Selah, Thank you so much for sharing this with us! Your message truly means a lot. We’re glad to know that your experience with renewing your ESA letter and adding another animal was smooth and validating. We understand how overwhelming everyday tasks can feel when you're managing mental health challenges, and it's incredibly important to us that this process never adds to that stress. You’ve already taken such a strong and meaningful step in advocating for your own well-being, and we’re so grateful we could be here to support you along the way. Thank you for trusting Pettable with your ESA needs. We’re here for you whenever you need us.
Luis M.
This company sucks. They want to charge $30 for a reschedule fee for a phone call. Ridiculous considering it did not allow me to reschedule. How am i supposed to reschedule 24 hours prior to avoid the fee if your website didnt let me. They state they cant waive the fee but we know they can. I was subscriber but i’ll be going elsewhere to get my ESA. Update: i still think this company sucks. They replied stating they would waive the $30 fee but im back to let people know that was a lie. I did NOT get a full refund. To be clear they did not provide me with any service. I did not receive an ESA letter. So they stole $30 from me basically.
Reply from Pettable ESAMay 21, 2025
Hi Luis, Thank you for reaching out. We’re truly sorry for the frustration and inconvenience you experienced, that’s never what we want for our customers. We completely understand your concern about the rescheduling fee and why it felt unfair in this situation. While our policy is in place to respect our providers’ time, we do see that the issue stemmed from a technical limitation, and we apologize again for that. To make things right, we’ve already gone ahead and refunded the fee as a courtesy. We value the time you spent with us as a subscriber, and we're sorry to see you go. If there's anything else we can do to support you or if you have additional feedback, please don’t hesitate to let us know.
Leah
Working with Kya Miller was great; she was very easy to talk to and delivered my letter swifly. She kept clear communication before, during, and after this entire process. Recommend Pettable to anyone needing an ESA letter for their cute companion! 5/5
Reply from Pettable ESAMay 21, 2025
Thank you so much for your kind words, Leah! We’re so glad to hear that working with Kya Miller was such a positive experience for you. It’s great to know she made the process smooth with clear and consistent communication from start to finish and that she was easy to talk to and delivered your letter promptly. That level of care and professionalism is exactly what we strive for at Pettable. We truly appreciate your recommendation and are so glad we could help you get the support you need for your emotional support companion. Thank you for trusting Pettable with your ESA needs! 5/5 right back at you! 😊
Syd
My therapist Aubrey Lemire has been the most kind, patient, and caring person. I would only recommend her. She has helped me for a little more than a year with being able to live with my pets who’ve helped me so much through my ups and downs. There have been some tough times regarding getting an ESA for my newer kitten that I unfortunately had to give up, but even through that hassle she has been patient and a good listener to my situation. She really cares about your situation and your mental health and I love that she advocates for getting yourself help with a therapist. Without her I don’t think I would’ve had the courage to try it out, it’s been the best addition to my life. I wish everyone can get Aubrey, she is just an angel on earth. She’s doing really good work and really making the world a better place.
Reply from Pettable ESAMay 21, 2025
Hi Syd, Thank you so much for sharing your heartfelt experience! We’re deeply moved to hear how much Aubrey Lemire has supported you over the past year. Her kindness, patience, and genuine care for your well-being shine through in everything she does, and we’re so grateful to have her as part of the Pettable team. It’s clear that she’s made a meaningful difference in your life by being a steady source of compassion and support, even during difficult moments like having to say goodbye to your kitten. Navigating mental health and ESA needs can be emotional and complex, and it’s incredible to hear how Aubrey not only guided you through it but also encouraged you to seek additional support through therapy. We’re so glad you took that step and found value in it. It’s a powerful act of self-care, and we’re honored to have been a part of your journey. Thank you again for your beautiful words and for trusting Pettable with your ESA needs!
Jessica G.
Very easy thorough process. Kya Miller, LICSW, LCSW was very helpful. I would recommend the services of Pettable to anyone!
Reply from Pettable ESAMay 21, 2025
Thank you so much for your feedback, Jessica! We’re so glad to hear that you found the process easy and thorough as those are exactly the qualities we aim to provide for everyone seeking ESA support. It’s wonderful to know that Kya was able to assist you in such a helpful way. Her dedication to making the experience smooth and supportive is something we’re very proud of. Thank you for recommending Pettable to others—it means a lot to us! And most of all, thank you for trusting Pettable with your ESA needs.
Kim
I had such a great experience with Kya Miller through Pettable. She was super kind, easy to talk to, and made the whole ESA process feel really comfortable. I was a little nervous going into it, but she made me feel at ease right away and really took the time to understand how my pets help me with my anxiety and depression. She was professional and supportive. I didn’t feel judged or rushed at all. I’m so grateful for her help — having my emotional support animals officially recognized has made a big difference in my life. Highly recommend working with her if you're thinking about getting an ESA letter!
Reply from Pettable ESAMay 20, 2025
Hi Kim, Thank you so much for sharing your experience with Kya Miller! We're truly honored to hear how positively the process impacted you. At Pettable, we understand that seeking support for mental health can be a vulnerable and deeply personal step, which is why we work hard to ensure every interaction is rooted in compassion, professionalism, and understanding. We're so glad that Kya was able to make you feel comfortable, heard, and supported throughout the ESA process. It’s heartwarming to know that having your emotional support animals officially recognized has made a real difference in your life. Your ESAs play a crucial role in supporting your mental health, and ensuring you can continue living with them without additional stress is exactly what we strive for. Thank you for trusting Pettable with your ESA needs. We’re always here for you should you need further assistance in the future.
Esteban
the interviewer was very kind and understanding
Reply from Pettable ESAMay 20, 2025
Hi Esteban, Thank you for your kind words! We're so glad to hear that your interviewer was kind and understanding. That's exactly the experience we aim to provide. If there's anything else we can do to support you, please don’t hesitate to reach out! Thank you for trusting Pettable with your ESA needs!
