Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Kim S.
Such a seamless process. The therapist i spoke to was tremendously compassionate and kind and had my letter to me same day!
Reply from Pettable ESAAug 5, 2024
Hi Kim, Thank you for your wonderful review! We’re thrilled to hear that you found the process seamless and that our compassionate and kind therapist provided your letter the same day. Your satisfaction is our top priority! Thank you for choosing Pettable for your ESA needs!
dicoopermsn.com
Ease of use. You delivered my documentation in a timely manner.
Reply from Pettable ESAAug 5, 2024
Hi dicoopermsn.com! We’re so glad to hear that you found our service easy to use and that we delivered your documentation promptly. Thank you for your kind words and positive feedback!
Kasslyn J.
Aubrey was super helpful and very kind. She was professional but still empathetic which is a rare thing to come by. She made me feel comfortable answering questions and that my feelings are valid and important. Thank you for your help!
Reply from Pettable ESAAug 5, 2024
Thank you for your kind feedback, Kasslyn! We’re delighted to know that Aubrey’s empathy and professionalism made you feel comfortable and validated. We’re here for you whenever you need us! Thank you for trusting Pettable for your ESA needs!
Jocelyne M.
No hidden sales. Got what I asked for. So very much looking forward to traveling with my best friend!
Reply from Pettable ESAAug 5, 2024
Hi Jocelyne, Thank you for sharing your positive experience! We’re pleased to hear that there were no hidden sales and you got exactly what you wanted. Thank you for choosing Pettable! Enjoy your travels with your best friend!
Sarah
Super kind and easy to talk to!
Reply from Pettable ESAAug 5, 2024
Hi Sarah! We’re so happy to hear that our team’s kindness and approachability made your experience positive. We appreciate your feedback and Thank you for choosing Pettable for your ESA needs!
Natalie S.
This was a quick, easy process & will help me greatly as my apts require a $500 pet deposit! The person who called me was professional & helped me feel convinced that this is a legitimate company. Not all of them are! I am so glad to have the ESA letter. It is something I should have & should have checked into a long time ago due to my disability. Thank you for your quick responsiveness, professionalism & clearly written letter.
Reply from Pettable ESAAug 1, 2024
Hi Natalie, Thank you for sharing your experience! We're delighted to hear that the process was quick and easy for you and that it will help you with your apartment's pet deposit requirement. It's great to know that our team member was professional and made you feel confident in our legitimacy. We're glad you finally have the ESA letter you needed. Your kind words about our responsiveness, professionalism, and clear communication are greatly appreciated. Once again, thank you for choosing Pettable!
Brittany B.
Very easy process and professional support. Highly recommend.
Reply from Pettable ESAAug 1, 2024
Hi Brittany, Thank you for your feedback! We’re delighted to hear that you found the process easy and our support professional. Your recommendation means a lot to us! Thank you for choosing Pettable!
Nick C.
This is 100% a total scam!!!! I paid this company who put me in contact with someone to get my English Bulldog registered as a ESA, after paying the fee and scheduling the appointment I later spoke to someone explaining why I needed a ESA to which I was approved. I was emailed a comforting companions ESA certificate for my bulldog. When I try to use my certificate for housing and other things the same person who gave me the certificate reaches out to me asking for more money to verify to my leasing agent the certificate is real. Why do I have to keep paying more and more money when I try to use my bulldogs ESA certificate? This should be a one time fee and they should verify it is a real certificate if it’s actually real. I will not be giving anymore of my money to the company. Stay away unless you have a lot of money to just throw away!
Reply from Pettable ESAAug 1, 2024
Hi Nick, I’m truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand your frustration and the importance of having a smooth process for obtaining and using your ESA documentation. Our goal is to provide clear, upfront information about all potential costs. It seems we fell short of this, and for that, we sincerely apologize. The additional fee for verification should have been communicated to you from the beginning. We’d like to resolve this for you promptly. Please reach out to our customer support team at [email protected] so we can address your concerns and find a suitable resolution, including reviewing any additional charges and ensuring you have the support you need without further unexpected costs. Your feedback is invaluable, and we are committed to improving our service. Thank you for giving us the opportunity to make things right.
