Pettable ESAReviews of pettable.com

Reply from Pettable ESAJul 3, 2024

Hi Jessica, Thank you for sharing your experience! We’re thrilled to hear that Pettable was able to support you during such a stressful time and accommodate your busy schedule. Knowing that we could help secure your housing is incredibly rewarding for us. If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help! Thank you for choosing Pettable!

Reply from Pettable ESAJul 3, 2024

Thank you for sharing your experience, Shena! We're delighted to hear that Kya was sweet and easy to talk to, and that you received your ESA letter quickly, allowing you to secure a rental and keep your family dog. We appreciate your recommendation and your advice about thoroughly reading the emails for important instructions and forms. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Reply from Pettable ESAJul 2, 2024

Hi L. Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with our service. We understand how important it is to receive timely and compassionate support, and we're sorry that we fell short in your case. We regret to hear about the delays you faced in speaking with your therapist and receiving your letter, as well as the lack of follow-up communication. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will review our processes to ensure such delays and communication gaps do not occur in the future. Regarding the number of animals covered by the ESA letter, we apologize for any confusion. Our intention is to provide accurate and helpful information, and we're sorry this wasn't communicated effectively during your consultation. Your feedback about the compassion and empathy shown by our therapist is concerning. We aim to offer a supportive and understanding environment for all our clients, and it's clear we did not meet your expectations in this instance. We will address this with our team to improve the quality of our interactions. We appreciate you submitting feedback previously and apologize that no one from customer service reached out. This is not reflective of our commitment to addressing customer concerns, and we will ensure this oversight is corrected. Thank you again for your feedback. We value your input and will use it to make necessary improvements. If there is anything we can do to rectify your experience, please let us know.

Reply from Pettable ESAJul 2, 2024

Hi Rose, Thank you for sharing your experience here. We deeply regret to hear about the uncomfortable and awkward call you had with our psychologist. Using terms like "crazy" and "insane" is entirely inappropriate and not in line with our values or professional standards. We take your feedback seriously and will address this matter internally to ensure it does not happen again. Our goal is to provide a supportive and respectful environment for all our clients, and it is clear we fell short in this instance. We sincerely apologize for any distress this experience caused you. If you would be willing, we would like to discuss this further and make things right. Please reach out to our customer service team at your earliest convenience. Thank you again for bringing this to our attention. We are committed to improving our services and ensuring a better experience for all our clients. If there is anything else that we can do for you, please do not hesitate to reach out. We're here for you.

Reply from Pettable ESAJul 2, 2024

Hi Meagan, Thank you for your wonderful review! We're thrilled to hear that Kya provided such caring and attentive support. Your positive feedback means a lot to us and will certainly be shared with Kya. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!

Reply from Pettable ESAJul 2, 2024

Hi Bryan, Thank you for your delightful review! We're happy to hear about your positive experience with Dr. Maryam Muhammad. It's wonderful that her combination of light energy and efficiency helped you obtain the necessary documents for your beloved panther (or cat/kitten, as some might see it!). Your appreciation means a lot to us, and we'll be sure to share your kind words with Dr. Muhammad. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing Pettable!

Reply from Pettable ESAJul 1, 2024

Thank you so much for your review, Bree! We're thrilled to hear that you had such a positive experience with Pettable and with Aubrey. It's wonderful to know that the navigation was seamless, making an appointment was simple, and that you felt well-supported throughout the process. We're so glad that your ESA has enriched your life and that Aubrey has been able to make the process manageable for you. Your recommendation means the world to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Once again, thank you for choosing Pettable!

Reply from Pettable ESAJul 1, 2024

Hi Roxanne, Thank you for sharing your experience with us. We’re glad to hear that you appreciated the ease of scheduling and completing the consult. We sincerely apologize for the unresponsiveness and lack of communication you experienced this time. We understand how important timely updates are, especially with pressing landlord requests. It’s sad to hear that you had to call customer service to resolve the delay in receiving your letter, and we apologize for any inconvenience this caused. We value your feedback and will use it to improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help and ensure a better experience moving forward.