Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
alyssa J.
Kyamarye was extremely patient on the phone with me when my service kept cutting in and out. She is professional and very kind.
Reply from Pettable ESASep 14, 2023
Thank you for writing in, Alyssa! We're glad that our therapist was able to help you with your needs. Once again, thank you for choosing Pettable!
Trina M.
She took the time to really understand, she made me feel like she cared, and made it understood that she was just a call away, my service did stop with my letter.
Reply from Pettable ESASep 13, 2023
Thank you for sharing your experience, Trina. We're happy that you are able to confide with one of our clinicians and help you out with your ESA needs. Thanks for choosing Pettable!
Joyce
Great customer service!
Reply from Pettable ESASep 13, 2023
Appreciate your review with the Pettable team, Joyce! Please do not hesitate to reach us at [email protected] if you need anything else. Thank you for choosing Pettable!
Michaela M.
You get to talk to an actual, real therapist that genuinely cares for your concerns. That's the best part. It's not just a scam to get your money. It's real people that want to help. Loved the whole experience!
Reply from Pettable ESASep 13, 2023
Hi Michaela, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
Liz B.
Using pettable was seamlessly easy! Mary was kind and understanding. My property management company accepted my ESA letter right away with no issues. Even if that was not the case, knowing that I could utilize pettable for any hiccups made me feel supported.
Reply from Pettable ESASep 13, 2023
Hi Liz, thank you so much for writing in! Your feedback keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach out to us at [email protected] if you'll need further assistance; we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
Catherine
I think the interview offered insightful questions permitting me to elaborate on my personal situation. The Specialists response was timely. The documentation I received qualified my animal as a support animal & the CEO of my apartment building did agree to accept it. He had not been receptive to my local/personal doctors written support letter. I delayed in relaying my experience as it's taken him months to comply; as of yet he has not given indication of waiving a $500 non refundable fee for my animal (small dog). He is elusive and does not commit to anything in writing. Your work has given me something firm "to stand on" and I'm very appreciative. Thank you.
Reply from Pettable ESASep 13, 2023
Thank you for sharing your experience with us, Catherine! We're very glad that we have been a good help with your ESA needs. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
KB
I had lost my child and spiraled horribly. My pet Baby has been a main crutch with keeping me busy. When I applied for this, this lady had an incredible attitude. I wasn’t too sure at the time how I should’ve worded the situation to her. I needed to be able to keep Baby living with me since quite a few policies changed at my complex. I’m not sure where I went wrong, but the letter that was written by her was worded in such a way that wasn’t quoted by me. I went to someone else and it worked out, but an attitude check is definitely needed with whoever helped me.
Reply from Pettable ESASep 12, 2023
Hi KB, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Amanda
The social worker I worked with was amazing! So empathetic and kind. She took the time to explain my rights as an ESA owner and offered continued support of my landlord needed more documentation concerning them. She was awesome 10/10!
Reply from Pettable ESASep 12, 2023
Hi Amanda, thank you for sharing your overall experience with Pettable's process! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
