Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
cheri N.
You put the wrong name and wrong animal on my paper work. So I was unable to use it. I emailed them and that same day they fixed all my paper work. Thank you
Reply from Pettable ESAApr 17, 2023
Hi Cheri, I am sorry to hear about this! Please feel free to reach out at [email protected] to assist you on how we can resolve this. Thank you. We'll be on the lookout for your message.
Morgan
I was surprised at how fast I was able to make an appointment and receive my letter. I received my letter 10 mins after the phone call. Letter had one typo and the Dr was able to fix it within 20 minutes. Apartment approved it and waived fees.
Reply from Pettable ESAApr 22, 2023
Hi Morgan, we're glad to know that you are able to receive your letter in a timely manner. Thank you for the recommendation and for trusting Pettable with your ESA needs!
Cameron
During my consultation I was told that ESA letters are only for housing purposes. I was under the impression an ESA letter is a generic statement that establishes your pet as an emotional support animal and explains the medical necessity.
Reply from Pettable ESAApr 17, 2023
Hi Cameron, thank you for raising your concern here. We'd like to assist you better. Can you please send us a message regarding your concern at [email protected] so we can clarify your need for an ESA letter? We're here to help.
Meghan
Luanne was very responsive to scheduling a time for our appointment and a pleasure to chat with.
Reply from Pettable ESAApr 22, 2023
Hi Meghan, we feel you! and we're happy that our clinicians were able to help you feel comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Kandace
I am very pleased with my experience and would highly recommend this company!!
Reply from Pettable ESAApr 22, 2023
Thank you for sharing your overall experience with Pettable, Kandace! We wish you the best of luck!
Lorilyn
Tracy was so good to talk to. She answered all my questions including information about additional training and certification for my younger dog. Very detailed and helpful.
Reply from Pettable ESAApr 22, 2023
Thank you for putting a good review to Tracy, Lorilyn! Rest assured that we'll send this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Danielle
Made me feel very comfortable. Very helpful and the letter helped me get my dog into my apartment :)
Reply from Pettable ESAApr 22, 2023
Thank you for sharing your experience with us, Danielle! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
Kyla
Needed to reschedule but still charged for installment plan.
Reply from Pettable ESAApr 17, 2023
Hi Kyla, thank you for sending over this concern. Can you please send us a message at [email protected] so our team can help you and clarify your concern about rescheduling? We'll be on the lookout for your message. Thank you.
