Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Vicki
My consultation went very well I was treated with much care and understanding I would recommend the site to anyone who needs the help
Reply from Pettable ESAApr 22, 2023
Hi Vicki, thank you for sharing your experience with us. We value how you feel at every step of the process. We appreciate your feedback and we wish you the best of luck!
Madison
I paid to set up an appointment and had issues filling out the last two online forms (signiture boxes weren't showing up, no matter which browser I was using) and I couldn't reach customer service because all lines were busy and I missed my appointment. Finally reached customer service and the representative told me he couldn't find my account and that I would need to email CS. I did, and recieved a follow up email that was very snarky and completely unhelpful. I still don't know what I'm doing wrong or if it's an issue on their end with the forms. Now I'm being charged a rescheduling fee plus I can't get ahold of customer service again to tell me why I'm not able to fill out the last two forms. Feels a lot like a scam to me. 0/5 stars.
Reply from Pettable ESAApr 14, 2023
Hi Madison, thank you for sending this over. As per our team, you are able to converse with one of our customer support specialist and she have confirmed that the issue with the rescheduling fee has been resolved. If there's anything else that we could help you, please let us know and we'll be ready to assist. Thank you.
Brandi H.
She was very quick and friendly we were able to do my session over the phone and she was very straight to the point and I was able to get my letter very quickly after .
Reply from Pettable ESAApr 13, 2023
Thanks for putting a good review on our clinician, Brandi. Please feel free to reach out at [email protected] if you'll need anything else. We're happy to help!
Carlos
I was very doubtful about Pettable. I even called fair housing to double check the ESA code. Pettable helped me so much that I see it as a blessing. The therapist was/is very knowledgeable and productive to my situation. I am in California so the law here is a little different with a 30 day period and 2 therapy sessions but it was extremely worth it. Thank you Pettable I appreciate the smooth process and quick response. You guys are awesome.
Reply from Pettable ESAApr 13, 2023
Hi Carlos, we're pleased to know that you are able to confirm that we're legit and has been a good help for you! Feel free to always reach us at [email protected] if you'll need anything else. We're happy to help. Thanks for choosing Pettable!
Mickayla Z.
Refund my money or reschedule a time. No one responded to my request to reschedule. I got nothing out of this experience. Waste of my money if your not going to respond at all. Contact me asap.
Reply from Pettable ESAApr 13, 2023
Hi Mickayla, as per our team, you might have missed your appointment with your therapist. One of our customer support team will be reaching out to resolve this issue and guide you on your next steps in getting your ESA letter. Hope this helps.
Rilei W.
Marie was fantastic! She addressed all my questions and made me feel comfortable. Thanks Marie for all your help❤️
Reply from Pettable ESAApr 13, 2023
Thank you for putting a good review to Marie, Rilei! Rest assured that we'll send this good news to her. Once again, thank you for trusting Pettable with your ESA needs!
Austin L.
I really struggle to speak sometimes especially about my mental health. I have a lot of anxiety around it. I appreciate my session and her patience with me. I felt comfortable even having a hard time speaking. I appreciate the compassion a lot.
Reply from Pettable ESAApr 13, 2023
Hi Austin, thank you so much for writing in! Your honest feedback is what keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
Rebecca
The entire process from start to finish was quick and easy. I received confirmation right away to schedule my first call. My consultation went smooth and I was made to feel very comfortable. He explained the entire process and made sure that I had his contact information in case I had any questions.
Reply from Pettable ESAApr 13, 2023
Thank you for sharing your experience with us, Rebecca! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
