Pettable ESAReviews of pettable.com

Mental Health

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4.7

Excellent

Based on 6,350 reviews

Pettable ESA4.7

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Folks Told: 2026

More in Mental Health

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About Pettable ESA

Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Folks Told: 2026

J O.

Oct 10, 2025

Personal Information Exposed

They make you fill a lot of forms before the appointment. The appointment is quick and they don’t really ask anything relevant. They just reiterate what you already wrote on the many forms they send out. They approve really quick and send the letter almost right away. My letter contained MY PRIVATE STATEMENT that I gave to the therapist, so it’s on my letter for everyone to see and also my diagnostic listed in bullets, so if you are giving this to a landlord, they will know exactly what’s going on with you. Have they heard about HIPPA?? Also, if you need for the therapist to confirm your diagnostic or relationship with you, they will charge as well. So in a few words, this is just a business to get your money. My letter got REJECTED because it was insufficient proof according to OURPETPOLICY. I reached out to customer service at pettable and they told me to go intimidate my landlord with HUD. As my letter states, I suffer from high stress and anxiety and it’s hard for me to manage, so no thank you. I will not go intimidate anyone, obviously got more than enough on my plate! Save your time and money. The only thing I’m grateful for is for them to approve my refund.

Reply from Pettable ESAOct 14, 2025

Hi JO, We’re truly sorry to hear about your experience and the distress this caused. We want to clarify that every letter is reviewed and signed by a licensed clinician in accordance with federal Fair Housing guidelines and HIPAA privacy standards. That said, no personal statement should have been visible on your final document, and we’d like to investigate this further right away. We also regret that your housing provider did not accept your letter. While most landlords and verification services accept Pettable documentation, some may request additional clarification or prefer a specific format. We never want you to feel pressured or unsupported in addressing those concerns, and our team can always assist with verification directly on your behalf. We’re glad to hear your refund was processed, but we’d appreciate the opportunity to review what happened so we can make improvements and ensure this doesn’t happen again. Please reach out to us directly at [email protected] or call (855) 920-0323 — we’d like to help make this right.