CG
Professional and responsive
I received my order and the fish were all healthy and are thriving. I sent an email asking a question and received a timely response.
Reply from Pet Zone Tropical FishJan 5, 2025
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Average
Based on 884 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Pet Zone Tropical Fish (petzonesd.com) has 884 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
884 approved reviews, newest moderated first
CG
I received my order and the fish were all healthy and are thriving. I sent an email asking a question and received a timely response.
Reply from Pet Zone Tropical FishJan 5, 2025
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brian D.
The arrived dead and no one returns my emails.
Reply from Pet Zone Tropical FishJan 5, 2025
Hi Brian! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/
Raymond S.
Only one star, because I haven’t even received a shipped confirmation or fish the fish yet, lol but not really Raymond Simental
Reply from Pet Zone Tropical FishJan 5, 2025
Hi Raymond! Happy new year. A lot of orders were postponed due to holiday delays (it's inevitable) from late Nov to new year. If you haven't gotten your order sent out yet, we will be commencing shipments again from the order they were received Jan. 6th.
Elliot D.
Ordered 5 fish. 4 arrived alive and good quality, but zero communication on the 1 DOA when I followed their procedure. That DOA was a marbled goby which I ordered 2, yet they were put in the same bag although known for extreme aggression towards tankmates; especially towards another of own kind.
Reply from Pet Zone Tropical FishJan 5, 2025
Hi Elliot! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/
Richard R.
I did not get a response from the help group concerning the order being received dead and the amount not being correct!
Reply from Pet Zone Tropical FishJan 5, 2025
Hi Richard! So sorry, did you contact our team via [email protected]? For DOAs please be sure to follow steps at https://www.petzonesd.com/live-arrival-guarantee/
Jason V.
The fish looks healthy and great!
Reply from Pet Zone Tropical FishJan 5, 2025
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Kemar L.
All fish arrived happy and healthy. Great communication and customer service 👏
Rajeevan K.
They filled my order and send the confirmation by email. They send the two microfauna by shipment from America to Canada. Let me know when it was delivered.