Bad
Based on 460 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
460 approved reviews, newest moderated first
Jesse
I have been trying for a week to get a prescription filled. Amazon confirms the order and delivery date. Morning of delivery date they cancel the order. This has happened 5X on the same script. Amazon blames the insurer but I agreed to pay the Amazon price. Horrible service
Mary A.
Not even worth one star… promised me same day delivery for a prescription they didn’t even have in stock. The AI chatbot was completely unaware that there was an issue and kept promising me that my order was slated for an on-time delivery. I waited half an hour to “chat” with a rude human in customer service who gave me no option other than to cancel the order. This was supposed to be convenient.
John N.
Amazon sent a picture of my scrip on my porch, and when I got home it was nowhere to be found. I asked for replacement and told them I'd pay for it. I told them remodelers were working at our house, and that it was chaos. They told me I'd need a new scrip, which would cost me another $175 Dr's visit. They said I admitted it'd made it inside the house. Real odd, I went all the way up the food chain at Amazon Pharmacy. That was my 2nd and last refill using them. Nasty, argumentative people.
Chris H.
Amazon pharmacy owned a company called PillPack where they packaged your pills into packs to take at certain times a day. These have been really helpful for me as I travel a lot and dealing with TSA with multiple bottles of pills is an issue. Since Amazon pharmacy took over from PillPack customer service has gone downhill huge and my order keeps getting screwed up and they keep saying there's nothing they can do about it. The whole reason to get a PillPack is to have them packaged in a way that works for how you take your pills and routinely I have been given pill bottles instead of these pill packets which I actually pay out of pocket for. They don't tell you when they're going to change your order. I keep getting people notifying me that we will be just fine and then one day before the order is about to ship they change it to bottles and then stand behind saying the claim has already been made, we can't do anything about it. You're SOL. Each month I keep telling them "Are we okay for the next month?" and they keep saying "Yes, not a problem." They keep changing the way they do their packaging of the drugs that are being sent out and this is not a helpful thing if you have a service you need to give the service that the consumer is planning on getting. Instead I keep getting mixed results where sometimes three of my four medications are packed correctly but one bottle is still coming. There is no value unless it is done right. This level of service at Amazon Pharmacy is a joke and I've been escalated to all parts of them. I can just tell you they are being very frustrating to work with. Don't plan on getting a correct order
Chuck G.
Amazon Pharmacy shipped the wrong prescription and made me eat the $400! Do not use them for a pharmacy they are not a competent service provider in any way or form.
James J.
I moved my prescription from CVS to Amazon to save money (about $100!) but when I tried to refill there was a message that it was "discontinued". Not quite sure what that meant, I dug deeper and they gave three or four reasons that could be. But not knowing which of them was the actual reason for "discontinued" I had to get a new prescription (not easy) and go back to CVS, and pay the additional 100 bucks. So was it worth it to move? Not really, I won't go back with any other prescription.
Brandi G.
Never again. Noticed I had a uti Monday, immediately got on with Amazon medical to request medication. Their provider wrote the prescription but there’s literally nothing about how to get the medication. They say they’ll deliver to your home but they dont tell you that YOU have to go to Amazon pharmacy and request the medication, then they deliver. I waited for 6 hours to hear back after my prescription was written before I figured out I had to go to a totally separate entity to get the prescription filled (the chat agents were entirely unhelpful) by then it was 4pm so it said it wouldn’t be delivered until Wednesday. These are antibiotics. It’s 5pm Wednesday and the medication is still not here. I have a low grade fever, nausea, and back pain. I’ve had a uti before and know how fast they can turn. They need to be informing users how the platform works and give them a way to track their medication. This company is dangerous and does not care about its patients.
Kelli B.
Since buying Pillpack this has been a disaster. Every month, another issue. Do NOT recommend.
