Bad
Based on 460 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
460 approved reviews, newest moderated first
jamie G.
Unreal. They stated that my item has shipped. Two days go by, and no sign of shipment on UPS. I had to contact them to have them send me the medications again! It's been 4 days, and I am out of my kidney transplant medications. I do NOT recommend Amazon Pharmacy.
Mike R.
I ordered a 90 day refill for one of my prescriptions. Amazon notified me of 2 delayed delivery dates and then cancelled the order. Problem is that I cannot reorder from Amazon or anywhere else because Amazon billed my insurance at the time of order and I am not eligible for refill for two more months. I've spent hours chatting with customer service with no effect. Its like talking to the wall. I contacted my insurance company and they gave me a phone number to provide to the pharmacy (Amazon) to get the situation resolved. Amazon customer care said they cannot call my insurance company. Its now been 13 days and i still cannot order my medication. If your health and medications are important to you, choose another pharmacy provider.
Robert
I have been with Pillpack for many Years -- way before Amazon Bought them. It was great, getting the pouches filled with all my meds , prescriptions and over the counter. Now they wont fill low dose aspirin or Nexium, and you don't get all your meds in pouches. If you can't get them in pouches there is no point in their existence. The switch over is an un -mitigated disaster. Customer Service is terrible -- try and find a phone number? I will be switching soon!
Elizabeth L.
The company failed to deliver meds in pill packs. If I had known this I wouldn’t have switched to Amazon Pharmacy. I had been using pill pack for years. Suddenly they switched to Amazon pharmacy who tell me my prescriptions (13) will come in bottles till the medication is synced. The employees cannot explain how all the bottles can come in the same shipment but they are not synced.
Jeff
One star is too high. The most incompetent pharmacy business model. Can’t fill prescriptions . Customer service atrocious have had to deal with a prescription refill for days it’s a back and forth with doctor Amazon and insurance. The way they measure a three month prescription (which is my insurance’s requirement)is completely different than the way doctors and other brick and mortar pharmacy’s measure a three month supply . They use different formulas . It has been a night mare.
Linda F.
Amazon Pharmacy bought PillPack. They will no longer handle controlled substances OR medicines that have different dosages throughout the day. So if you take a med in the morning only, it’s out.
Solid F.
Don’t waste your time!!! I had my meds transferred over on the 10th of September and I am still waiting because they need understanding of the prescription from the Dr. its a birth control patch what verification do you need!!! They need to go back to school
Miami M.
BEWARE mis-handled deliveries constantly. If you have a serious medical condition, please, please, please do not use Amazon pharmacy. I've only been using them since June and they have lost my delivery twice and last week delivered to someone I've never even heard of. Its not worth it. You might as well use someone local, if possible, or a mail-in pharmacy that has better experience than Amazon. They don't know what they are doing yet.
