Poor
Based on 174 reviews
Phomemo2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Phomemo is a global printing technology brand specializing in portable thermal printers, label makers, shipping label printers, and related printing supplies. Our products are designed to make printing simpler, more convenient, and more accessible for home organization, study, creative projects, small businesses, e-commerce, office work, and travel.We are committed to providing reliable products, intuitive printing experiences, and responsive customer support. Customer feedback is important to us and helps us continuously improve our products and services. Whether you have a question about an order, product setup, printing quality, or after-sales support, the Phomemo team is here to help.
Phomemo (phomemo.com) has 174 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
174 approved reviews, newest moderated first
Dennis M.
2 boxes Clear plastic printer paper which don't print correctly and impossible to tear even though web site says "Easy Tear" contacted store and their attitude was USE SCISSORS TO CUT! the did eventually agree to swap but sent 2 packs of white rolls that are half price to clear plastic rolls. Don't buy their stuff it's poor quality and Customer Service very poor
Peter M.
I have wasted hours on this printer trying to print on both my phone and pc. it will connect but then the next time you try to use it it will not connect. total waste of time and money. have printed a few pages since buying , great idea but just not functioning properly. very frustrating.
Reply from PhomemoJan 9, 2025
Thank you for sharing your experience, and we’re very sorry about the frustration you’ve encountered. We understand how important it is for your printer to work seamlessly whenever you need it. Our team is here to help resolve any connectivity issues you’re facing. Please reach out to us at [email protected], and we’ll do our best to get everything up and running smoothly again. We value your time and appreciate you giving us the opportunity to make this right.
Karol S.
I only were able to print one label right it's really crappy I do not recommended at all
Reply from PhomemoJan 9, 2025
Hello~ We are very sorry to bring you a bad experience~ We think this is a usage problem. You can contact our after-sales service: [email protected] and we will help you solve all usage problems.
Laura L.
Phomemo website is brilliant I have bought 2 different sized printers from them as well as a range of labels over the past year. It is great fun printing price labels etc. for my little business, they have a great range of designs too. The staff are very helpful answering questions (Fifi was great 😊) thank you!! ⭐️⭐️⭐️⭐️⭐️
Kim A.
I regret purchasing the Phomemo M220, the only app that supposedly works with this - PrintMaster - is unreliable and more often than not hangs, or does not even give me settings or tools when open, or does not even save when I try save a label.
Reply from PhomemoJan 14, 2025
Thank you for sharing your feedback with us, and we’re very sorry for any frustration this has caused. We understand how important a reliable printer is, and we’re committed to finding the best possible solution. When you use Print Master APP, you may encounter problems such as frequent freezes, inability to display APP content, and inability to save labels. The APP may have a problem loading the network. Please try to synchronize the network in the world clock. The network will time out if the local and cloud time do not match. If you’re still having trouble or have additional questions, please reach out to our support team at [email protected]. Let us know the APP abnormality video and APP version information, phone model and system version. We’ll do our best to find a suitable solution and get you back to printing as quickly as possible. Thank you again for your patience and cooperation.
Nieves Pajares Bernaldo D.
Acabo de comprar la impresora y entiendo que haya funciones no disponibles sin suscripción, pero solamente me ha dejado imprimir una etiqueta de prueba y ya no me deja hacer más sin pagar, es un secuestro en toda regla!
Reply from PhomemoJan 14, 2025
Thank you for sharing your feedback with us, and we’re very sorry for any frustration this has caused. We understand how important a reliable printer is, and we’re committed to finding the best possible solution. We can inform you that the membership subscription features of the Phomemo APP mainly include AI image generation, AI image matting, a library of copyrighted fonts, and a copyrighted material plaza, which are all high - quality content and special functions. Even if you don't subscribe to the membership, the APP can always print your own image files and text normally. You can try clicking "Print Images" and "Notes" in the APP to import your own image files or set text for printing respectively. We guarantee that as long as you don't select content related to the membership subscription, the APP will not pop up a membership subscription prompt. If you’re still having trouble or have additional questions, please reach out to our support team at [email protected]. Let us know the APP abnormality video and APP version information, phone model and system version. We’ll do our best to find a suitable solution and get you back to printing as quickly as possible. Thank you again for your patience and cooperation.
Kevin C.
Entièrement satisfait de ma commande chez phomemo (imprimante m08f) Livraison rapide (avant le délais annoncé ) et suivi du colis. Je recommande.
Sebastian B.
I am extremely disappointed with my recent experience with Phomemo. I purchased a “Phomemo D30 Portable Bluetooth Label Maker” at the advertised price of €18.39, which included a premium bundle. However, without my consent, Phomemo canceled my order and issued a refund, citing a pricing error on their website. Despite my numerous attempts to resolve this issue directly with their customer service, including requests to escalate the matter to a supervisor, all I received were repetitive responses offering a 20% discount for a future order instead of honoring the original purchase. This is unacceptable and does not align with fair consumer practices. I have tried to explain that I did not request a refund and expect the company to honor the advertised price at which the product was purchased. Unfortunately, my efforts have been met with scripted replies and no genuine attempt to resolve the situation. Phomemo’s unwillingness to address this issue or provide proper customer service is frustrating and unfair. I am sharing this experience to warn other potential customers about the lack of accountability and poor service. I hope Phomemo will reconsider their approach and provide a satisfactory resolution to this matter. If not, I will have no choice but to escalate this further with consumer protection agencies and consider other actions. Please advise if there is anyone at Phomemo who can assist with this issue more effectively.
