Phone2Reviews of phone2.io

Calls do not come through. People calling me never get an answer. the app never rings. We have tested this a couple of dozen times. I can call them, but they can't call me. In addition, no sms messages will go through. It's been going on for a month since I've subscribed, paying in advance for a year. If this isn't fixed, I want my money back. Also, the 2fa doesn't work with anyone. This was a promising option that is not being delivered. It seems impossible to reach anyone for help.

I bought the line. Then I realized that the SMS is disabled, and to restore it, you must complete a form that you cannot complete unless you are a business.

I was able to call from Curacao to the US but not much more. I can't get inbound or outbound SMS to work, so it is useless for 2FA. When I call the phone2 number from my home landline, I get the call. When I phone from my wife's mobile I consistently get a failed call. I've tried help lines and went into orbit with a useless AI which repeated the same questions and gave the same incorrect solution. Their live help never called at the appointed time. Their online help is incomplete and incorrect, asking me to select options that I am never offered. I certainly feel that I was ripped off by this company and urge people not to buy their product.

I feel completely scammed by this company. Its customer service. Its advertising claims. Its business ethics. I have asked for a refund a half dozen times beginning the same day I purchased the 'lifetime' subscription. I was brushed off with lame excuses. SMS is not possible with the pro package UNLESS you have a registered business that can be approved with a completed TCR form...whatever the hell that is. My application was rejected so i was out of luck. A fair amount of money down the drain. Hideous customer service. Please don't throw away your $150. like I did.

Avoid it. My best advise.

Don't use this service. 1) Many financial apps and institutions won't use the #. 2) When you ask for a refund and cancelation because of reason #1 they will give you the run around and stall tactics to try and make you give up.

Have you read all the negative reviews that client's have left? Read, read, read and heed the warnings! Stay away! FAR AWAY! DO NOT purchase ANYTHING from this company. You will loose your money and get some piece of crap phone system that is hardly functional and they will refuse to refund you. It's been nearly a year since I purchased and I have had issues since Day 1. I'm currently fighting with them now about an array of issues that I am having with them! The review that Leo posted, I'm having the same issues. You can't make calls most of the time due to some system issues they are having. You can't receive text messages from various systems. The system freezes, glitches and out of service a lot of times. The SMS services will stop working most of the time and they will blame the issue on you. This company will not take ANY responsibility for their actions or their faulty, non-functional systems. I have had nothing but issue after issue with their web version of the phone AND the android app on my mobile phone. I have contacted support on multiple occasions and only to be forgotten about and being kept in the dark with stupid responses such as "What issue are you having?" after I just clearly put the issue into my initial support request. It's like the whole company is trying to be run by 1 person, masquerading as different 'agents' with extremely bad AI or something. This is the most horrific company that anyone can do business with! DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! I HAVE BEEN ASKING FOR A REFUND SINCE DAY 1 ONLY TO BE REFUSED EVERY TIME I ASKED! UPDATE: 4/14/25 - They mentioned they would be refunding me but they have NOT and immediately after they posted this on 4/7/25 I reached back out to them and it's now 4/14/25 and I have YET to receive a reply OR a refund from them! THIS IS EXACTLY WHAT EVERYONE IS TALKING ABOUT! THIS IS THE KIND OF CRAPPY ASS SERVICE THEY PROVIDE OR DON'T PROVIDE I SHOULD SAY! UPDATE 5/14/25: After reporting to the FCC, filing this on TrustPilot and also having an attorney reach out to them, they have still YET to refund me or make things right with me. As you can see in their reply, they offered to refund me and said they would, but it was just an empty promise. Look at the reviews of others having the same issue! Stay away from this company! The company will NOT refund you and you will have to file a chargeback with you bank to get your funds back. STAY AWAY FROM THIS COMPANY! FAR AWAY!

I bought the Lifetime Pro Number and it has been a complete waste of money. Every time I try to call any US number, it fails—not even once has it worked. I even emailed their support asking for a refund and cancellation, but it's been over a week with no response at all. To make it worse, I can't use the number for bank verifications or anything important. It's useless, and the customer support is completely unresponsive. Avoid this service at all costs—they take your money and disappear. I’m still waiting for my refund!