Excellent
Based on 225 reviews
PhotoStatuettes4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Photo Cut Outs - Your Photos on Laser-Cut Acrylic - Beautiful, High-Resolution, Matte or High-Gloss, Scratch-Resistant, Waterproof, Durable, Bring Your Photos To Life
PhotoStatuettes (photostatuettes.com) has 225 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 4 reviews with 1 star · Clear filters
KJ
I have ordered statuettes for several years and have had problems the last two years. Bases arrived in the wrong color, one base was cut incorrectly, orders taking longer than websites states it will. This year, the construction was changed to what I feel made a product of lesser quality for a slightly higher price. These issues, aside from price increase, were corrected but caused my delivery to my customer to be late. I
Unhappy C.
The quality of the picture itself on the statuette is HORRIBLE (faded, can see pixels, etc). The original picture is a professional pic, therefore, the resolution quality couldn't have been any better. Further, the cut out of the statuette was just as bad, my daughter's team hat was cut off so you can't see the team name, missing part of her shoe (toe) and one arm was cut smaller than the other. Being that it is personalized, they offer no refunds. I would give 0 stars if that was an option.
Reply from PhotoStatuettesAug 21, 2018
Hello, Since you didn’t leave your name, we are not sure if you are truly a customer; however, we always offer a 100% Guarantee so just call us at 517-898-1587 or email us at [email protected] for a full refund or remake with a better photo. We always check photos first to see if it is large enough but if it was pixelated it must not have been high enough resolution. Please contact us.
Elizabeth
Very unhappy with the statues I ordered. Ears, hair and hands were cut off the statues and when I contacted them about it, was told to ship my items back. What are they going to do with statues of my kids? Will not do business with them again.
Reply from PhotoStatuettesJun 29, 2018
Hi Elizabeth, I am very sorry to hear that you were disappointed in your statuettes. With certain images and certain angles, the outline of an image can get fairly close. The hands, however, shouldn't have been cut off in the manufacturing process unless they were not pictured in the image sent to us, in which case we are unable to add anything to an image. If you would like for us to redo them for you, it is an easy process that we can get underway if you send us an email with an image of the problem areas, simply so that we can understand where the issue was and where it needs to be improved. If that is something you are not interested in, we can issue a full refund to you, if that has not been done already. Again, we are sorry to hear of your displeasure with our services, we hope that you will allow us to make this right for you. Best Regards, Customer Service
Peggy
This was my review and I did receive an answer telling me to reply or call you; however, there is absolutely no way to reply or call. Exactly how would I be able to respond? Very frustrating! The facial features in my picture were too dark. It was not nearly as clear as the original picture that I had sent as an attachment. Also, the slick white backing did not look good; black would have been a much better choice, so I painted the back and edges black and it looked much better, except that the facial features were still too dark.
Reply from PhotoStatuettesJul 5, 2018
Peggy, Please email us at [email protected] anytime or you can call us at (517) 898-1587 M-F 9-5. We are closed for the holiday until Monday. Thank you, Bob Hilts, www.photostatuettes.com Hi Peggy! We are very sorry to hear that you are disappointed in the way your PhotoStatuette turned out. We typically try to brighten images about 20% for this reason, because shadows on an image can cause the subject of the photo to appear darker once the background has been cut away. Also, it sounds like you would have preferred the Silhouette Statuette that we offer. If you would like to send us an email or give us a call, we would love to make this right by redoing your order and making the image brighter and making it a Silhouette Statuette. Please give us a call or an email so that we can make a PhotoStatuette that you will love! :) Hope to hear from you soon! Best Regards, Customer Service
