Reply from Piano In 21 DaysApr 28, 2021
Hi Vuk,
Thanks for sharing your experience. I appreciate the feedback and take it seriously, because I am always looking for ways to improve my business.
I can definitely understand why you found the different emails you received frustrating, and I apologize for any confusion or lack of clarity. My goal is always to help people learn piano, and I’m very proud of my students’ results so far, even though this is a business and how I support my family. But I don’t discount negative feedback, and I want you to know that I will be discussing your comments with my team.
That said, my team and I have been hard at work for months working on the latest version of my course. There are actually about 500 emails in my Sent folder right now, to existing students of mine who just made the switch to my new course portal and upgraded content. I’m super proud of these updates, and they are new to literally everyone except the beta group of students that has been testing it for me. So it is simply a statement of fact that this is new, and that we have been putting finishing touches on everything (as recently as a few hours ago, in fact).
I run several enrollment periods over the course of a year for each new cohort of people who sign up for my mailing list. This means that not everyone will have the same deadline, but that everyone does have a real deadline individual to the cohort they are in (based on when they sign up). I’ve found that having a constantly open cart is simply not sustainable for my team and not the best way to make sure that only highly motivated students enroll. Limiting enrollment helps me identify and support each new group of students more easily, and that’s a win-win for everyone involved.
Again, my apologies for the lack of clarity around my deadline policy. Please feel free to email me with any follow-up questions or concerns.
-Jacques