PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Edit* Up'd it to 1 more star. The driver was very nice and worked with us to the end. However, The system or protocol could be better. It sounds like drivers can choose to accept or not. I can't make judgement how they run this company but it gives me Uber vibes. Original Post I'm giving them the benefit of the doubt, but that may change. I ordered a couch but their status doesn't update until hours later. It was supposed to arrive on Sunday then rescheduled for today between 10 -2. No updates other than "we're experiencing a delay". Two full days and going on the third if it couch doesn't arrive today. I'm very disappointed with this company.

I would only recommend because Ivan and Jhael were great! Dealing with scheduling was a nightmare and rescheduled a handful of times at the end of the “window” I was given- so I wasted a lot of time waiting around. If I could’ve dealt with Ivan and Jhael the entire time it would’ve been a much better experience all around.

Horrible communication. It took me hours online and on the phone to get someone, I don't want to diss the people I was finally able to talk to but my delivery got canceled twice, the second time they didn't even bother to tell me, I had to chase them online and wait 20 minutes plus on the phone. I might be willing to change my rating IF they deliver it tomorrow in the confirmed time frame. I will also tell World Market to not recommend them anymore because it will reflect badly on them. I do have to say though that Alex and Rachel at least tried to be helpful, not sure if they could have done more, but they tried. Update. I got ditched again., Got a phone call from a man saying Pickup Now did not assign a second person, so I told him my son and I can help it is not a heavy piece of furniture. Okay he says, he will be there between 12 and 12.30 today. Nothing, I call him and he says Pickup now did not allow him to do it on his own and wasn't going to pay his rate, and I would have to reschedule, which would be for the third time!! DO NOT USE THIS COMPANY!! I talked to the manager at World Market in my town and highly recommended that they drop working with this company. Update 3/17/2020 I had a long conversation with Justin, who not only asked a lot of good questions about what happened to me but also listened to my recommendations. I will repeat here what I told him. Pickup is an amazing concept if the company can get their operations up to speed. Any new company goes through growing pains and Pickup is no different. I appreciate him and the owner Brenda taking a personal interest in listening to a customer and working on significantly improving the experience for any future customer. I wish them the best!

Terrible. Flat out terrible. Placed an order with them to pick up furniture with Levin furniture store and deliver it to my house. They failed to show up and do the job. Only one out of four times they gave notice of not showing. Finally, told me that they only had a limited supply of drivers. I asked them then “why are you still taking orders then?” I wrote this review. A very nice supervisor called me about 3 days later and saw through my delivery at no charge. They took full accountability and corrected their error and completed delivery

The 4 hour windows are not ideal, but they had very good communication about what time they would be there on the day of delivery. Nothing was damaged on the furniture or in my home. Only reason they got 3 stars is because they left part of my order behind at the store, which is kind of a big deal. The did do next day delivery to make up for it but again forced a 4 hour window. Eh, life goes on.