Pierceduniverse.comReviews of pierceduniverse.com

The customer service is super fast, sweet, and amazing!! My package was lost (Canada Post issue) and pierced universe replied to my emails, and gave me a replacement super fast! I got my earring the next day!

Amazing customer service! I accidentally ordered the wrong size septum rings and they got back to me extremely quickly and helped me figure out a solution! Beyond helpful! Thank you!

Customer service is amazing so accommodating and great product

I wanted to purchase some high quality jewelry and stumbled across pierceduniverse.com, made my ordered and received my jewelry very quickly. Was excited when I opened the package to find it was beautiful quality, but realized I ordered one pair of earrings where the stone was too small. I already had a pair that small and the entire earring went through my piercing. I emailed pierced universe and got a very quick response saying the do not do returns on jewelry because of sanitary reasons, but they noticed I was a first time customer and they were going to make an exception this one time, because I may have missed the return policy. They sent me a new pair of earrings with a bigger stone free of charge and did not make me send the original pair back. They do however let you return the 14k gold jewelry because it comes in sealed packaging as long as you don’t take them out. This is a great company and the only one I will use to purchase and if my body jewelry!! Excellent customer service, very responsive and their jewelry is top quality!! Thanks again pierced universe, you have a lifetime customer!!

I placed an order for the same size plugs twice and BOTH times they sent me the wrong size and tried to blame me and offered me a $7 credit. The materials used are fake (even though they claim as real) and the customer service is nonexistent. Don’t deal with this shady business.

I needed support on replacing a defective belly button ring and they were above and beyond helpful, kind, and expedient!!

Purchased two piercings from Pierced Universe online (Canada) and paid extra for expedited shipping. According to the tracking process, the order will arrive on August 2. That is a total of 6 business days. This is not what I call expedited.

Used the UK branch/website but it's the same company. Wrote a review about 4 weeks ago of a septum horseshoe i got from them which broke about 2 weeks after I received it. The review has not been posted on their website. I contacted them, they said most reviews are posted within a week. I can only assume they select positive reviews only to display for their products. Won't be purchasing from them again I think.