Susannah
Rude customer support
Rude customer support, insufficient financial advice, and an all around bad service

Average
Based on 19 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pilot – Bookkeeping, Tax & CFO ServicesRunning a business is hard enough without having to worry about whether your books are accurate. That's where Pilot comes in. Pilot is the largest startup and small business accounting provider in the United States, trusted by more than 3,500 growing companies — including names like OpenAI, Lattice, NovaCredit, and Circle Medical.Pilot pairs highly skilled, US-based finance experts with purpose-built software to deliver something most accounting firms can't: unmatched accuracy, month after month. Every client gets a dedicated bookkeeper who learns your business, connects to your financial accounts, and delivers clean monthly financials — P&L statements, balance sheets, and cash flow reports — so you always know exactly where you stand.But Pilot is more than a bookkeeping service. It's a full financial partner. Beyond monthly close, Pilot offers tax preparation and filing, R&D tax credits (saving clients up to $500,000 a year), fractional CFO services for strategic guidance and fundraising support, and AP/AR services to streamline your back office operations. Everything works together under one roof.What sets Pilot apart is the combination of deep industry expertise and responsive, human support. Whether you're an early-stage startup navigating your first fundraising round or a small business looking to make more confident hiring decisions, Pilot meets you where you are. Clients regularly describe the team as a true partner — one that proactively guides them rather than waiting to be told what to do.Rated #1 in bookkeeping and accounting on G2, with a 4.9-star rating on Capterra, Pilot delivers the peace of mind every business owner deserves.
Pilot.com (pilot.com) has 19 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
19 approved reviews, newest moderated first
Susannah
Rude customer support, insufficient financial advice, and an all around bad service
Maria L.
My husband and I went to a pilot store number 312 and a sweet girl her name is Anna Carroll helped us and it wasn't our first time there the girl is always polite with a smile I hope she will be manager one day she will make a good one
Shrav M.
Pilot is an excellent bookkeeping service that I would recommend for all startups.