Pioneer Law FirmReviews of pioneerlawfirm.com

My experience with Pioneer Law Firm has been worse than Bad. My 2 years is up the end of this month and I am so glad. I still have 3 accounts that they haven't even touched and doesn't look like they will. I can't get anyone to call me back, I have called several times and was told Friday, Jan 13, that they had scheduled a conference call for me with a manager/supervisor. And of course they didn't call. There was one person that helped me, his name is Rubin Sosa, and he helped settle two claims that had gone to litagation, after two negotiators had told me they couldn't settle with these accounts. So I do thank him. But the rest of my experience has been one of the worst in my life. I strongly recommend that you find another way to help with your finances.

they messed up our payments- would submit multiple drafts in the same month without authorization and dragged their feet to get settlements- often times stating we needed to increase our monthly payment. keeping our fingers crossed that we are done with them and our credit scores start recovering but pretty sure i would have done better on my own- wished i had read these reviews first.

We have been with Pioneer since Sept. 2014 for debt resolution on three credit cards. Back in March, 2015 a notice from Discover Card was forwarded to Pioneer for immediate attention because we were being sent to an attorney for law suit. To this day no one has contacted us. When we call customer service trying to get an answer, it's the typical we don't have any info at this time. We have asked to speak to upper management but always get told no one available. Getting a call back is a joke! Two days ago (Thursday) we were served with a law suit from Discover Card. The documentation was immediately forwarded to Pioneer requesting immediate contact from them. No body has bothered to contact us, just the standard email thread. Pioneer has sat on the notice sent them in March, 2015 and literally done nothing (that's a year and 4 1/2 months). We want immediate contact from someone in a upper position in this firm as to what you are doing and why you have'nt handled this account.

I am almost 2 years into the Program with Pioneer Law Firm. They have negotiated with my creditors only "after" I had been sued. The last time I was sued by a creditor, I got one call during the so called negotiation. It was to ask "If you could pay $158.00 more per month, we can expedite this account". I was already paying $651.00 a month. I explained that I was barely being able to pay the $651.00. I received no further communication about this account until I received a JUDGEMENT against me by the creditors attorneys. When I contacted Pioneer and spoke to a Supervisor named Phillip, he stated there had been a big disconnect, did not know why the local attorney did not handle it(I have still not yet received the name of the attorney after numerous requests for such), that he would call the county clerks office, and this would be taken care of immediately. He also assured me for good or bad he would call me the next day. Well... I never and I repeat, never heard back from this supervisor again. Another person who was a litigator also communicated with me. Long story short... the deal they came up with was not a negotiation. Instead it was a payment plan for the entire amount of the judgement that would last almost 2 years "after" my program end date. This creditor was Discover. Let me type what it states in my original paper work word for word. "Our strategy entails us NOT sending our Letters of Representation for any accounts you enroll that are from Chase or Discover. Please understand that creditor policies change from time to time and its is our job to adapt to those changes in order to be able to continue to successfully negotiate settlements of your enrolled debts. We feel strongly that this strategy will enable us to be highly successful with regards to any debts you enroll from these companies". Well, this was not highly successful, the settlement was not properly negotiated, and it was not a good strategy. I now have a JUDGEMENT against me. I now owe almost 1,000.00 more dollars due to the JUDGEMENT. I agreed to pay more per month if Pioneer picked up on the balance at the end of my contracted end date. I have yet to hear back from them with a reply to such. I have also had to take my own steps and money to attempt to vacate the judgement. As stated by the supervisor, this was a BIG disconnect on Pioneer. Yet, Pioneer at this point has done NOTHING to "zealously represent my interests" as it states in my documentation. I will end my review here. !!!!!!!!!!!!! April 11 2016 PART 2 Since My post in March. I was contacted by a representative. They explained they were there to help me and apologized for the lack of customer service AND the calls being not returned. I guess they really do not understand all the laws in my state. In the end after talking for some time and the representative "admitting" I was better off taking care of the debt myself (since they record calls, this is evident) they were going to try to find a solution to my issues. I was to be contacted no later than 4pm on March 31st. You can guess what happened. I received NO CALL or ANY resolution or help in a problem Pioneer Law Firm not only was a cause of; Admitted to such as well. It is 4/11/16, I have yet to receive "any type" of response. I only got one the last week of March due to my posting here. I hope they realize many will have no sympathy for this firm taking advantage of a Hurricane Sandy victim which put me in my financial troubles to begin with. SHAME SHAME SHAME! Maybe I will get one of many more people calling me with no resolution and yes... telling me falsehoods!

Find a better way to solve your debt problems. I've been with them for about 3 years. My credit score went down more than 100 points and it is not recovering at all. It seems like I owe more money because of late fees than before I started the program. If they can't handle a problem they'll put it off on you stating that the law firm they are communicating with is a very "hard" law firm and ask you to pay more money monthly (basically the amount I paid prior to enrolling in their program) or handle the debt yourself. I'm EXTREMELY unsatisfied with their services and wish that I never started dealing with them in the first place.

So far things are going pretty smoothly. We will know more once our accounts start being settled.

Any time I have called or been concerned or questioned anything - I have received clear answers and support. I feel they have my problem at heart and truly want to help us. I am counting on them to follow through with they have promised.

Pioneer Law has met every condition of the contract i signed with them. They are worthy of your trust.