pitboss-grills.comReviews of pitboss-grills.com

Love PitBoss My ceramic coated grill is for me so much low maintenance, and suits my cooking needs perfectly. Within 1 year the surface has let go of the ceramic coating, each area has now been exposed and rusted. I have been so pedantic in keeping the area coated and protected, no metal spatulas …… yet its let go, complete with cover etc Feel bad writing this, I believe their intentions are well meant, but for the money, it’s disappointing when a manufacturer is not held accountable for what they advertise ……… take your chance

Was good while it lasted. The plate eventually was ruined. They sent me a new one. When replacing it, that's when things got worse. Everything underneath was rusted out. Not made ti last. Lasted 3 years.

Overall these smokers are pretty good, but if you are looking for one with “reliable” wi-fi or Bluetooth connectivity, FIND ANOTHER BRAND! And the customer service on these products are pathetic!

I have the Laredo 1000 it cooks ok but the probes are so inaccurate doesn’t maintain temp well I got rid of a rec teq grill that worked perfect to get this pile of crap because of bigger

Bought a $1500 bbq /smoker worst packaging even was damaged in alit of areas cover was missing,called pit boss they told me no warranty and just paint it!!!wow all I gotta say will never buy pit boss again ,this was my third one and last!

pit boss 2 DEFECTIVE control boards in less than 2 years and you must become the field tec.They give you the replacements, then it's up to you to do the work

Ultimate grill? Ultimately glad I didn't buy it. I tried to purchase one of Pit Boss's $700 grills online. They have an exclusive contract with Walmart who was out of stock. I went onto PB's website, and there's no customer service contact info; only self-help pages (first red flag). I messaged them on Facebook and got prompt answers, none of which were helpful, though. They claim to offer military discounts, but caveat it so that it wasn't applicable to what I wanted. Then they want to charge $150 for shipping. I've had washers, dryers, tires, and who knows what else shipped, and never has anything cost $150 for shipping (red flag number 2). After getting nowhere with pit boss customer service via Facebook to get the grill I wanted, the rep got cheeky (became a smart a--) . . . red flag number 3. So I then went back to read reviews to see whether this was a company I actually wanted to support with my money and found lots of negative reviews on both the products and the company. Red flag number 4. I'll be looking elsewhere for my new grill because I don't need to spend a weeks wage to receive a questionable product from a company with poor customer service (once you DO figure out how to contact them online). I'm now wondering if Walmart is choosing to be "out of stock" because 16 percent of reviews are 3 star or less, not because of supply chain or other issues. 274 reviews on Walmart, but only FIVE reviews (4- and 5-star, coincidentally) on the PB website . . ?? . . sounds fishy.

I received my pit boss Lockhart grill on October 13. I bought it directly from pit boss after delivery I noticed damaged package I open package did not see any damaged I put the grill together. I stepped back to look at it then I seen a big dent in the hopper, I took pictures I sent them to Pit Boss and I have been totally ignored. I thought by getting it from Pit Boss I would get a better product but in fact I should’ve just got it from Walmart. I could’ve easily returned it for an undamaged grill pit boss has ignored my emails and pictures. I thought I’d be saving money but I really didn’t. They charge me $165 for delivery very disappointed.