Excellent
Based on 359 reviews
Plastek Cards4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Celebrating ten years, Plastek Cards provides gift cards, membership cards, loyalty cards and other plastic card solutions to national brands and independent businesses.
Plastek Cards (plastekcards.com) has 359 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
359 approved reviews, newest moderated first
Ike W.
Great customer service!! They made certain I was ordering the correct item! Thank you!!!
Reply from Plastek CardsOct 15, 2018
Hi Ike. Thanks so much for your review. Our number one objective is service and quality, and it is our pleasure to be of assistance to you. Take care. We look forward to working with you again, Ike.
Sabrina C.
Plastek Cards has an amazing selection of high-quality business cards that will help your company's services easily stand out. I personally ordered the clear business cards with a transparent finish with a diffusion look on one end and solid color on the other end. I cannot be happier with the end product. I receive rave compliments from everybody that I gave my business cards to. To top it off, the customer service is unbelievable. Scott and Mark have gone above and beyond in ensuring that I am 100% satisfied with the design, color, and quality of the cards. Thank you so much!
Nicholas
While I’ve had good experiences before with this company, I’ve never felt content with the level of customer service I received. We ordered during typical business hours with production/delivery dates that claimed to be nearly a week earlier than it’d turn out to be, all delayed because of a late invoice sent to us. We were unable to reach any Plastek Cards representatives for days on end, and generally did not feel like we were of any importance to the company despite our decently-sized order. Even with that experience, we were refused a refund after waiting for a long time given our extremely tight timeline. Edit: We received the cards exactly when they claimed, which was too late for us. The cards, like usual, were exceptional in quality, but our organization wishes that we could have had an easier time getting in contact with Plastek.
Reply from Plastek CardsSep 20, 2018
Hi Nicholas. We're sorry that we were unable to switch to rush production midway through the production process. This is typically more achievable during the first 48 hours after a proof is approved. However, the good news is that we were able to ship your order out yesterday, six days earlier than scheduled. Our records indicate that this is your first order with our company, and we do value your business. However, we are wondering if you may have us confused with another company that your high school club has worked with previously, since this order was paid for online at the time it was placed, and did not require an invoice for payment. Our records also show that all communication between your account manager and your club occurred within 24 hours, and typically the same day. We would certainly like to keep your business, and want to make sure that we're not inadvertently being confused for another card printer. Thank you, Nicholas!
co
Great quality. wish their turnaround was a bit quicker for reorders.
Reply from Plastek CardsSep 14, 2018
Thanks for the review! Unfortunately, reorders take the same amount of production time as first-time orders. We do offer rush service when needed, however. Thanks for your business!
STACEY
Product and delivery as promised. Consistent product. Very happy with the overall experience.
Reply from Plastek CardsSep 13, 2018
Thanks for the review, Stacey! We always like to let the account manager know when their customer has a good experience, and leaves a review. Can you please email [email protected] with your company name (attention Mark)? Thanks Stacey!
Tim R.
great pricing
Caitlin L.
Great and easy process of ordering! Great customer service
Reply from Plastek CardsAug 27, 2018
Thanks for the review, Caitlin. We hope to work with you again soon!
Heartland G.
Great Company
