Reply from Platinum Auto Transport Inc.Apr 27, 2026
Thank you for your feedback. We take concerns like this seriously and want to address several points to ensure an accurate understanding of what occurred.
First, we did not “vanish.” We experienced a temporary issue with our main phone line, which impacted inbound calls. Alternative contact numbers were provided, and we remain available to assist with any active matters, including claims support.
Regarding your transport, your vehicle was assigned to a single carrier for the duration of the shipment. At times, drivers may change due to DOT regulations and required rest periods—this is standard across the industry and does not mean your vehicle was transferred between different carrier companies.
On the matter of the $250 deposit with Fairway Logistics, it’s important to clarify that this was not a fee paid to our company. While Chris made a good-faith effort to assist you in recovering that deposit, it is not something Platinum Auto Transport Inc. has control over or responsibility for. His intention was to help you navigate a difficult situation, not to assume liability for another company’s actions.
It’s also worth noting that prior to working with us, you experienced delays and pricing changes with that company. When you connected with us, we secured a driver for an expedited pickup without charging you a deposit, and the price quoted to you was honored—without any bait-and-switch.
As for the damage you’ve described, we take that very seriously. Any claim involving a carrier must be filed with the carrier’s insurance, and we are more than willing to assist you through that process. If you still need help initiating or following up on a claim, please contact us directly—we will ensure you are properly guided.
We strive to provide transparent, reliable service, especially in time-sensitive situations. While we understand your frustration, we believe the full context is important for others reading your review.
