Great
Based on 203 reviews
PloxHost4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PloxHost Offers Reliable, High Quality Server Hosting with Industry Leading Support. Features including DDoS Protection, 24/7 Up Time, 1GBPS Network Speeds & more starting at only $1.50
PloxHost (plox-hosting.com) has 203 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
203 approved reviews, newest moderated first
Maximiliano M.
PloxHost es una muy buena empresa, a veces el soporte puede ser lento, sin embargo, el hardware, el sitio web, la interfaz, el panel, la calidad de respuestas es excelente. No proporcionan soporte por discord, pero si por tickets y correo electronico, lo cual está bien. Puede mejorar en varios aspectos, pero es una buena empresa, saben lo que hacen.
RafPlays
New customer here. Update: Helpful Support, really good services, and server performance is really good. 8.5/10 recommend.
Ku R.
The support team are really helpful, they can solve my problems so far, I just wish they don't take 24 hours to respond 😅.. but overall AMAZING 🤩
Tiago V.
Unfortunately, my experience with this service was extremely negative. The support was practically non-existent, functioning only as a decorative element with no practical use. The server's performance was disappointing, with extreme slowness and instability right from the start. In addition, I requested a refund a few hours after purchasing the service, but the company has avoided complying with the request, contrary to the conditions previously disclosed. This attitude shows a lack of professionalism and respect for the customer. Based on my experience, I cannot recommend this service to anyone.
Reply from PloxHostSep 2, 2025
Hi Tiago, We’re truly sorry to hear about your negative experience earlier this year. This is not the level of service we aim to provide, and we appreciate the chance to clarify a few points for you and others reading. Support: At the time of your experience, our support process clearly fell short. Since then, we’ve expanded our team and streamlined our official support channels to ensure faster, more consistent help. While our Discord is a community space, our ticket system is now the proper channel for guaranteed assistance. Performance: We’ve invested heavily in upgrading our infrastructure, resulting in faster, more stable servers. Customers today benefit from significantly improved performance compared to when you joined. Refunds: We do offer a 24-hour refund period, and based on your timeline, you were fully eligible. The reason for the delay in your case was that a PayPal dispute had already been opened, which prevented us from processing the refund directly until that dispute was resolved. We never intend to withhold funds unfairly, and we always honor our refund policy. Your feedback has been valuable in helping us improve, and we’re committed to ensuring new and returning customers have a much better experience moving forward.
Cenastor
I've been with plox for around 5 years with services rangeing from discord bot hosting to Minecraft hosting. And altho it can sometimes take a day or two to get a response from support they are still always willing to help with a issue if they can even if it's a client error. I would recommend this company to anyway wanting a affordable server host!
AvatarKage
DON'T USE FOR YOUR BUSINESS. I run a notable corporate community on Discord where we rely on an application that is crucial to our operations. Out of the blue, the hosting files were completely wiped with support responding a full week later claiming to be technical errors. It has been nearly a full month and nothing was done about it. We got ignored tickets and have yet to receive back our database which contains valuable information about our Discord community.
Reply from PloxHostSep 13, 2025
Hi, We’re sorry to hear about your experience. After your review, our team sent a request for more information through Trustpilot so we could investigate further, but unfortunately, we did not receive a reply. We’d like to clarify that we have always provided a 7-day backup guarantee on all Game Hosting and Discord Bot Hosting plans, which includes both files and databases. While we perform these backups, we have also improved this process. We also recommend that customers maintain their own redundancy backups for databases and custom data flows — especially when working with mission-critical data. We also regret that you felt your tickets were not properly addressed. Our goal is to respond quickly and resolve issues efficiently, and your feedback helps us strengthen those processes. Our management team would still like the opportunity to review your case and understand exactly what happened. We had sent you a request for additional information, and we did not get a response back. We’ll be glad to investigate further and work toward making this right for you if you can provide us with more details.
Shinji
Do not use this host for your server. After hosting 2 different minecraft server and cancelling them, I'm getting emails telling me to pay off services. That is just bullshit
Reply from PloxHostMar 7, 2025
Hi Shinji, We’re sorry to hear about your experience. If you’re still receiving payment reminders after canceling your services, please reach out to our billing team right away so we can resolve this issue and ensure any unnecessary charges are removed from your account. Once a service is canceled, no further payments should be required, and you should not receive additional invoices.
ellie
scam company, charged me 3 times for a 3gb/4$ server and then refused to refund me despite overpaying.. ended up charging 12$ for a server i used for less than a day cus i didnt want anymore of my money STOLEN, do not use
