Excellent
Based on 376 reviews
Plum Diamonds5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
376 approved reviews, newest moderated first
Carter P.
Customer service is proactive and helpful. Made the process easy and removed stress of shipment.
Reply from Plum DiamondsJan 20, 2025
Thanks Carter! We believe the process should be stress free and hopefully enjoyable! We're relieved you felt at ease with the process and thank you for sharing your experience - it means a lot!
Joshua J.
Every person that I came in contact with was incredible. They worked with me to make the perfect ring, using my references and crafting exactly what I wanted. Everyone was so nice along the way. The ring itself is gorgeous. It looks exactly as it was shown to me and I’m beyond happy with it.
Reply from Plum DiamondsJan 17, 2025
Joshua, we are so touched that you were moved to leave a review! It was a pleasure working on your ring and we're so glad your experience was a positive one. Please reach out if we can be of help in the future!
Mike B.
Plum Diamonds provided fantastic customer service! I had a tight timeline for receiving the engagement ring, and Renee was incredibly helpful. She kept me updated on the delivery status, ensuring it arrived on time.
Reply from Plum DiamondsJan 14, 2025
Mike, thank you for taking the time to share your experience - we couldn't be happier that we were able to meet your timeline and that your experience was positive. Thanks for acknowledging our efforts and please come back and visit us again soon.
Kaitlyn
This was a phenomenal experience. SO VERY helpful to figure out what I like. You really can’t get a good feel for what you like just trying on rings for a couple seconds in a store. Having a variety of stone sizes, shapes & ring styles to wear throughout your day really helped me figure things out. I had about a 100 questions about designs and products afterwards and with every email I sent I recieved a personal, genuine and patient response back. Kristy, Morgan and Renee were great at explaining things in meticulous detail. They even sent pictures and video of another customers ring (before it was shipped out) because it was the exact style I was looking for, this extra attention to detail solidified that that was the design style I love most. At first I was nervous about spending $150 on a try on kit online, nervous it might be a scam, but boy was I wrong. Knowing they have a sister store in Chicago also gave me peace of mind. Thank you Plum Diamonds. The try on kit is GENIUS.
Reply from Plum DiamondsJan 13, 2025
Kaitlyn, thank you so much for the meaningful words! We're so happy to have you here at Plum and grateful you took a chance on us - we appreciate you!
H. L.
The ring is so beautiful! I’m so happy with it. I made a last minute adjustment to the size and they were able to make the adjustment right and made sure that it was delivered on time before our anniversary. Communication was top notch and couldn’t be more happier!
Reply from Plum DiamondsJan 7, 2025
Thanks so much for your kind words! We are so happy we were able to make the ring and the timing right - it means a lot to us to make our clients happy! We hope to see you again for another anniversary :)
Sean B.
The communication was fast and easy. The ring was everything I expected.
Reply from Plum DiamondsJan 3, 2025
Hi Sean, so thankful that you were pleased with your experience and the ring! We also appreciate that you cared to share your experience - it means a lot!
Francois Richer L.
Very good communication from company
Reply from Plum DiamondsJan 3, 2025
Thanks so much for your kind words, taking some time to leave a review and for trusting Plum! We truly appreciate it.
Gary S.
My wife loved the ring. The team at plum answered all my questions and helped me rush the order to get it in time for my 20th anniversary. Very polite and quick to respond anytime I need questions answered. Will be buying more jewelry in the future.
Reply from Plum DiamondsDec 27, 2024
We'd love to have you back at Plum! We're so happy to hear you both loved the ring, and that your experience was pleasant too. Thanks for giving us a try, we appreciate it.!
