Excellent
Based on 376 reviews
Plum Diamonds5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
376 approved reviews, newest moderated first
Bill S.
Customer service was well beyond any I have recently received. Quality of ring exceeded my expectations.
Reply from Plum DiamondsSep 21, 2026
Hey Bill, we love this review! Thanks so much for sharing - it means a lot and we're so glad you're pleased.
Devin G.
The buying process was easy. They were in consistent communication thru out the whole Process. I received a beautiful ring and the shipping was fast and easy.
Reply from Plum DiamondsSep 21, 2026
Overjoyed to hear all steps went as planned! And overjoyed to have you as part of the Plum family - thank you!
Merril S.
Communication has been excellent. The ring sample box was beautiful and so useful. I was a bit confused how to insert the 'diamonds' into the clamps. i would suggest encouraging users to do the above process over a box on a table. My first attempt to 'Set' the stone, it flew across the room. j recommend this kit to everyone exploring diamond shapes and sizes and ring settings. i was very impressed by the quality of each piece including the simulated individual messages. very classy overall. i am more inclined to purchase from your store after seeing the details put into the sample ring box. . Thank you. Thank you, Plum People
Reply from Plum DiamondsSep 8, 2026
Thanks for the feedback about the stone holder - yes, it can be an acquired skill! If you liked the Try On Kit, you'll love a "real" Plum ring - we'd love to make one for you!
James N.
The best experience possible. Very user friendly and when it came to shipping and keeping secret, I was able to make adjustments last minute. When I came back around to work on the wedding band, they communicated back and forth on the customization and made that process very enjoyable and easy. I have recommended to everyone I can!
Reply from Plum DiamondsSep 8, 2026
We love to hear this! Word of mouth is the very best gift and we're so appreciative :)
Andrea M.
My engagement ring and wedding band are the most beautiful pieces of jewelry I know, thanks to Plum Diamonds! Absolutely exquisite! Highly recommend!
Reply from Plum DiamondsSep 8, 2026
Andrea, we're so excited you love your set! So glad we stuck with it and found the perfect design for you - thanks for being part of the Plum fam!
Logan
The ring was exactly as designed & the communication from start to finish was superb.
Reply from Plum DiamondsSep 8, 2026
Hi Logan, love to hear it! Appreciate the kind words and thanks for Picking Plum!
Seth
The incredible customer service for my fiance's custom engagement ring and wedding band was exceptionally well handled. Renee and Kristy did an absolutely fantastic job at reassuring me and accommodating my requests the whole way through. I have gone out of my way to not only write this online review, but also to recommend Plum to many of my friends and coworkers in person. Can't seem to recommend them enough! It's remarkable what an effect good customer service can have on an experience so special as this.
Reply from Plum DiamondsSep 1, 2026
Wow Seth! Thank you so much - it feels so good to know that your experience put you at ease, and hearing that you've recommended Plum is so touching - the highest compliment! We appreciate it, thank you!
Antinea J.
I loved being able to have rings sent to me because that allowed for more than just a few minute viewing of different styles on my hand. I was able to wear these for days to help narrow down options and I greatly appreciated that.
Reply from Plum DiamondsSep 1, 2026
Yes! That's one of the biggest advantages of the At Home Kit vs a quick in-store try on - thanks for appreciating that!
