Excellent
Based on 376 reviews
Plum Diamonds5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
376 approved reviews, newest moderated first
JM
Amazing from beginning to end. The customer service is unmatched, and the communication is very personable. Every email and text communication was tailored to me, and it wasn’t automated which I LOVED—very responsive. Lastly, the ring is beautifully crafted. I love everything about it.
Reply from Plum DiamondsAug 1, 2024
Thank you so much for sharing your experience, and we're thrilled you love your ring! We appreciate your feedback!
Ciara
I had researched different companies and decided to purchase from Plum Diamonds and couldn’t be happier with my decision! I had a great experience from picking out my ring to delivery. Their customer service is excellent! They were very responsive. They were extremely helpful and patient in answering my questions throughout the ring selection process. Most importantly, the ring was absolutely beautiful and had the best quality!
Reply from Plum DiamondsJul 15, 2024
Ciara, we're so happy to hear that your ring is everything you hoped for. We love helping customers like you with all their questions, we're glad you noticed! We hope you return to Plum again, it was a pleasure to work with you.
Darryn T.
Excellent communication! Quick responses, constant updates and superb customer service. Kristy & Renee are awesome! The custom ring was expertly and beautifully crafted and exceeded my expectations.
Reply from Plum DiamondsJul 11, 2024
Exceeding expectations is our goal! So happy that was your experience and thank you for sharing a review. It was a pleasure to work with you and we are honored you chose Plum.
Colleen
My husband bought me an absolutely GORGEOUS radiant cut ring from Plum Diamonds for our 22nd wedding anniversary! Kristy, Renee and the entire Plum Team are fantastic! They are always available to answer any questions you may have and they are extremely kind and knowledgeable. Our experience with Plum Diamonds was AMAZING from start to finish! We are now Plum Diamond clients for life!
Reply from Plum DiamondsJul 10, 2024
Colleen, as I said before the honor was ours! We loved being a part of this project and getting to know you both a bit - please enjoy that ring for many years to come!
Colleen B.
My husband bought me an absolutely GORGEOUS radiant cut Plum Diamond for our 22nd wedding anniversary and I am “OVER THE MOON” about my ring!!! Kristy, Renee and the entire team are absolutely incredible! They are always available to answer any questions you may have and they are SO kind! We have had an AWESOME, seamless experience with PLUM Diamonds from start to finish! We will now buy all of our jewelry only from Plum Diamonds!
Reply from Plum DiamondsJul 10, 2024
Colleen, your ring is a knock out and you deserve it! We love that we could be a part of your anniversary and we can't wait for you to come back to Plum again - it was such a pleasure working with you both. Happy Anniversary!
Devin V.
I am so completely obsessed!!!! My husband and I ordered my upgrade ring from Plum and they blew us away with my ring and with their customer service. They emailed us and let us know the original diamond I had picked didn't end up living up to their standards but that they found a similar diamond that was the same cut, carat, and clarity but ended up being a better color. And it didn't cost us anything extra. They could have just sent the diamond we had originally picked and let it be on us if I didn't like it since it was what we picked but they didn't do that. They made sure that I would love the ring I ended up getting and even finished it and got it delivered early. I will definitely be recommending them to anyone and everyone who will listen to me.
Reply from Plum DiamondsJul 10, 2024
Devin, what a thoughtful review! We're so relieved you love the upgraded diamond and that you felt strongly enough about your good experience to share with others-it means so much, thank you!
Spencer D.
Everyone has been super helpful through every step of the way!
Reply from Plum DiamondsJul 9, 2024
Hi Spencer, thanks so much for caring enough to leave a review! We're so happy you have felt taken care of and we hope you stay with Plum - we'd be honored to work with you!
Mark H.
The experience was exactly what we needed to decide what we loved for the final product! The team reaches out along the way to ensure everything you need will be included in the kit. They even go the extra mile to explain exactly what styles will be expected in the curated kit for you along with links to see each design. We specifically loved the ability to pick up the stones with a plain ring to get a better idea of what shape/size we loved. Overall, amazing experience from start to finish would recommend :)
Reply from Plum DiamondsJul 9, 2024
Mark, we are so happy to hear that the kit has been helpful for you! We hope to make it not just the next best thing to an in-store visit but actually better. You have the time and space to really give things a try and discuss without feeling pressured. We can't wait to work on your real ring!
