Reply from Plus AgencyAug 25, 2023
Your statement is significantly inaccurate. We have documented evidence indicating that you initiated numerous credit card top-ups. Since June 28th, there have been a total of 10 transactions, each ranging from $200 to $300 per top-up. During the onboarding call with our sales representative, you were clearly informed that you would be responsible for covering the processing fee, which typically amounts to approximately 4%, not the exaggerated percentages of 10 or 15% that you are currently asserting.
Furthermore, it is evident that you were fully cognizant of this fee structure, and we possess the necessary information to substantiate this claim. Regrettably, Trustpilot's policies do not allow us to present this evidence on their platform.
For the sake of clarification, it's important to note that among our clientele, you rank as one of the lowest spenders, with a total expenditure of less than $2.5k since your engagement with our agency commenced. Your discontent seemingly stems from the fact that, after utilizing the advertising account for a span of 2 months, you now express a desire to reclaim the setup fee.