PlusCup – Personalized Videos for Kids & AdultsReviews of pluscup.com

Pup Plus is absolutely incredible. I had to revise my order several times, and their customer service was beyond outstanding every single time. Responses were quick and efficient—you can truly tell the staff are on top of everything and never leave you waiting. I know my grandson is going to be completely shocked and thrilled when he gets his birthday message. It’s such a special and meaningful experience. I cant wait until he sees his birthday video. My daughter cried when she saw the finished product. I love that you can put your own personal message included in the video. I can’t wait to receive my granddaughter’s next. I’ve already told all my friends about Pup Plus, and I highly recommend it to anyone. Thank you to the entire team for creating such a wonderful way to make children feel incredibly happy and celebrated. Do not second guess as its worth ever single penny.

It was so quick and very well done. I know he will love it.

Love love loved it! My daughter’s face lit up on her birthday when she watched the video! Going to buy every year :’)

I ordered Pawpatrol video for my sons birthday, first video was not working, sound was missing, video was lagging. Sended them email and got answer really fast, they fixed video and now its working!

I’m extremely disappointed with my experience. I paid extra for rush delivery so a personalized Elmo video would be ready in time for my son’s birthday. The entire reason for the purchase was to have it on that specific day. The first video was delivered on time, but my son’s name was said incorrectly, making it unusable. I immediately requested a correction and even sent voice memos to make sure the pronunciation was clear. Because of their mistake, the video had to be redone and that’s where things got worse. The corrected version was not delivered within the 24-hour rush timeframe, so it arrived after my son’s birthday, completely defeating the purpose of paying for rush service. To make matters even more frustrating, when I finally received the updated video, the name was STILL wrong. After multiple attempts, clear instructions, and even voice recordings, they still couldn’t get a basic detail correct. They refused to issue a full refund and only offered to refund the rush fee, even though the final product was both late and incorrect. They are now also ignoring my emails and refund requests. Overall, this was a very frustrating experience. If you’re ordering something time-sensitive or important, I would strongly recommend looking elsewhere.

I love the video, awesome job, I will be sharing the video at my grandson's 1st birthday party and I will come back to post his reaction video.

I was skeptical at first, but the Pluscup team produced a lovely curated video for our 4 year old. We asked for a few adjustments on the initial video we received which was promptly updated and resent to us on time. It made her day!

The Frozen video is amazing! It is so realistic and I was pleasantly surprised at how long it is. The photo of my granddaughter is very clear. I highly recommend Plus Cup! Can’t wait for my granddaughter to see it!