Excellent
Based on 680 reviews
PlushRugs4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
Katherine
Great online personalized service (with a real person!) via email. I returned a rug (easily) and exchanged it for another. I'm very happy with my purchase.
Reply from PlushRugsJun 19, 2023
Thanks for your review Katherine, we sincerely appreciate it! Please let us know if you need anything else.
DEBORAH
Quick delivery, colors exactly as displayed on line.
Reply from PlushRugsJun 19, 2023
Thanks for leaving us a review! Let us know if you're ever on the search for a new rug!
Evelyn S.
Received on 5/23/2023 by Fed. Rug is beautiful but will need to return for diff in color - shading. thank you
Patricia S G.
Salesperson, Lindsey, was excellent, knowledgeable and made the ordering process very pleasant.
Kim
I used your chat feature and worked with Kyle. He/She was very helpful and recommended this rug. I have been shopping for a dining room rug for 6 months. I sure hope I like it under my dining room table when it arrives. Thank you Kyle. 🙂
Reply from PlushRugsMay 18, 2023
Good Morning Kim, Thank you very much for letting us know about your experience and I'm so glad to hear that Kyle was helpful! We hope you love your rug as well, please let us know if you ever need anything! Thanks, The PlushRugs Team
Kathy
While the order could not be completed I received excellent customer service.
Reply from PlushRugsMay 16, 2023
Good Afternoon Kathy, Thank you very much for your review. I want to let you know I am very sorry we were unable to fulfill your order and sincerely appreciate your understanding. It's always frustrating when you place an order and the item ends up not being available. We do our best to keep our inventory counts up to date and will continue to try to do better. We hope you come back and give us another try in the future so we can continue to provide you with our excellent customer service. Thanks again and have a great rest of your week. The PlushRugs Team
JILL
Easy to order… love the rug…came sooner than accepted…great company to work with.
nicole
I had a very odd experience, I had a rug in my cart, was checking out, connected to paypal, (that’s an option when checking out) and before I could even hit “place secure order” I got a text notification from my bank that the exact amount of the rug had came out of my account. I was stunned because I had not finished checking out. The charge did say pending, and it was on a sunday. I decided to not finish checking out as I was feeling uneasy. the next morning, I got an email with a good discount offer if I was to come back and finish the transaction. something like 10-15% off. so, I checked my bank, with it being monday morning the funds were re-released back into my bank, so I went through with the transaction. I got a notification that my rug was shipped out an hour later. So, i’m guessing it was just a weird way of paypal making sure I had the funds to pay in the first place. it still made me feel really weird. However i did so much research on the company before i even decided to place the order and everywhere online said that plush rugs has great customer service & a good rating. Anyway, between the discount & how quickly it shipped out, I’m happy. Can’t wait to see what the rug looks like. I got an 8x10 for under $300 and it looks very cute & modern on the site. Hoping it looks just as good in person. I would suggest using your card & not paypal to check out to avoid what happened to me. it almost completely scared me off from the site.
Reply from PlushRugsMay 8, 2023
Good Afternoon Nicole, Thanks for your detailed feedback about your recent purchase experience. I had our team look into the errors that you received when attempting to place your orders. Thankfully it looks like you were able to get it resolved and the order was placed without an issue! Our team is working to get your order processed and shipped as quickly as we can. We'll continue to improve our checkout experience to ensure that it is better and as straight forward as possible for future experiences! Thanks again, The PlushRugs Team
