PluxyReviews of pluxy.co

Reply from PluxyDec 26, 2024

Hi Michael, thank you so much for your wonderful review! It’s great to know the Pluxy Duo bundle has been such a game-changer for you, saving you salon trips and making hair removal so much more convenient, even on the go. Sending warm wishes to you and your adorable pup from your Pluxy family!

Reply from PluxyDec 24, 2024

Hi Deborah, thank you so much for sharing your wonderful experience! We're thrilled to hear that you're finding Pluxy effective and easy to use. Your tip about carefully reading the instructions is spot on—it’s the key to making the most out of it. We’re delighted that you’re happy with your purchase, and we’re here if you ever have any questions or need assistance.

Reply from PluxyDec 22, 2024

Hi Beuving, we deeply apologize for the frustration and inconvenience you've experienced. We are fully committed to promptly addressing and resolving your concerns. After a thorough investigation, we could not find an order or transaction that matches your information nor could we locate any previous messages from you. To assist you effectively, we kindly ask that you email us at [email protected] with your order number. We truly appreciate your patience and understanding and look forward to resolving this matter for you as quickly as possible.

Reply from PluxyDec 22, 2024

Hi Janis, we sincerely apologize for this experience. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. As with many beauty tools, individual results can vary due to differences in hair type, skin type, and the learning curve of finding the perfect technique. This is the reason why we offer up to 90 days of money-back guarantee. We’re glad to hear the refund for the device itself was processed successfully, but we understand this does not fully compensate for your dissatisfaction. We genuinely value your input and are continuously working to improve both our product and our customer experience. If there’s anything further we can do to assist you or make things right, please don’t hesitate to reach out to us at [email protected]. We are here to help.

Reply from PluxyDec 18, 2024

Hi Yuridia, thank you so much for your lovely review! We’re absolutely thrilled to hear that the Pluxy Epil Pro 3.0 has been such a game-changer for you. It means the world to us that you took a chance on Pluxy, and we’re so glad to have exceeded your expectations. We truly value your patience and are delighted to hear that our customer service team was able to resolve the issue promptly and ensure you had a great experience. Wishing you smooth, carefree days ahead, and a belated happy birthday!

Reply from PluxyDec 16, 2024

Hi Peggy, thank you so much for your kind words! We’re thrilled to hear that Pluxy has made such a positive difference for you. We truly appreciate your support, and we’re so happy you found the solution you were looking for with Pluxy! Wishing you continued success with your Pluxy journey!

Reply from PluxyDec 13, 2024

Hi Kimberley, we apologize if your experience fell short of expectations. Your satisfaction is paramount to us, and we're dedicated to resolving any issues. Our agent has already reached out to offer assistance. We're eagerly awaiting your response and are fully committed to finding the optimal solution to address your concerns.

Reply from PluxyDec 13, 2024

Hi Julia, we are deeply sorry to hear about your experience and the distress it has caused. At Pluxy, the safety and satisfaction of our customers are our utmost priorities, and we sincerely regret that we fell short of meeting your expectations. We want to assure you that incidents like this are extremely rare, and Pluxy products are designed with safety in mind. Upon reviewing your case, we can confirm that our team responded to your initial email last December 1, 2025, and offered the best possible resolution at the time. However, we’re sorry if our message didn’t reach you. To ensure we fully address your concerns, one of our agents has reached out to you again with a resolution plan. We value your feedback and are committed to making things right. Please kindly get back to us at your earliest convenience so we can resolve this to your satisfaction.