Cindy D.
Very detailed customer service
Very detailed customer service. Explained everything well
Reply from Plymouth Rock AssuranceSep 18, 2026
We’re so glad our team took the time to explain everything clearly. Thanks for sharing your experience!

Excellent
Based on 538 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Cindy D.
Very detailed customer service. Explained everything well
Reply from Plymouth Rock AssuranceSep 18, 2026
We’re so glad our team took the time to explain everything clearly. Thanks for sharing your experience!
Elaine G.
Very helpful. Agents made good suggestions.
Reply from Plymouth Rock AssuranceSep 18, 2026
We love hearing this! We’re glad our team helped you find the right options for your needs.
Thakoor L.
Excellent service helpful discount
Reply from Plymouth Rock AssuranceSep 16, 2026
We’re so glad you had a great experience and found savings. Thanks for sharing!
Kevin C.
Customer service and pricing.
Reply from Plymouth Rock AssuranceSep 16, 2026
Thank you for sharing!
Logan C.
Conner is an amazing employee, helpful and insightful. Super friendly the best. Out of all the people I’ve talked to at different insurers he’s the best. Provides great recommendations, followed up promptly, very professional. Would highly recommend. Plymouth Rock also provided me a great auto and renters rate!
Reply from Plymouth Rock AssuranceSep 16, 2026
We love hearing this! We’re so glad Conner provided such helpful, friendly service and found you a great rate. We’ll be sure to share with him!
Austrian P.
Nicole was amazing
Reply from Plymouth Rock AssuranceSep 15, 2026
Thank you for sharing! So glad you had a great experience!
Coco
Sales, are slow and not effective. You could cut costs by merging the department with Customer Service. Not efficient at all. Need to chase them to make their sales and they get paid commissions on top of that.
Reply from Plymouth Rock AssuranceSep 15, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience with our sales team did not meet your expectations. If you need any additional support, please contact us at [email protected].
Pedro Luis Mejia R.
Very professional and perfect to do things right
Reply from Plymouth Rock AssuranceSep 15, 2026
We love hearing this! Thanks for recognizing our team and the service they provided.