Excellent
Based on 538 reviews
Plymouth Rock Assurance4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Bertrand
The the staff was professional and answered all my concerns concerning switching auto insurance
Reply from Plymouth Rock AssuranceAug 14, 2026
We're so glad to hear our team was able to help. Thanks for choosing Plymouth Rock!
WEI CHUNG C.
The Drive Safely app cannot always accurately reflect the actual driving situation. For example, I did not make a hard brake. Sometimes I stopped in a parking lot or on the side of the road to use my cellphone, but the app could not differentiate between being stopped and actually driving. Therefore, some of the events recorded by the app may not accurately reflect what really happened.
Reply from Plymouth Rock AssuranceAug 14, 2026
We appreciate you sharing these details. We understand it can be frustrating when the app doesn't accurately reflect what happened, and we'll be sure to pass your feedback along to our team for review and future considerations.
JENNY LEE M.
They work very well with you. I’m just starting with them, but I think that I’m going to really like this company for my insurance.
Reply from Plymouth Rock AssuranceAug 14, 2026
We're so glad to hear you're off to a great start with us! Thanks for choosing Plymouth Rock. We're happy to have you with us!
sarah I.
Great customer service. I originally tried to go through an agent. That took forever and got me nowhere. Then I just called Plymouth Rock myself and in less than an hour I was signed up. The representative over the phone was able to inform me of my options and answered all my questions.
Reply from Plymouth Rock AssuranceAug 14, 2026
We are so happy to hear that our team was able to help. We appreciate you taking the time to share and for choosing Plymouth Rock!
Noah T.
Great experience all around, the team was extremely helpful and efficient in helping me get coverage as well as my vehicle registration.
Reply from Plymouth Rock AssuranceAug 14, 2026
Thanks for sharing! We're happy to hear our team made the process quick and easy for you.
MICHAEL S.
Everyone i dealt with was professional, patient and efficient
Reply from Plymouth Rock AssuranceAug 14, 2026
We love hearing this! Thanks for recognizing our team and for sharing your experience.
FRED E.
The Agent was very patient and explained to me well
Reply from Plymouth Rock AssuranceAug 14, 2026
We are so glad to hear that. Thank you for sharing!
RENE P.
Excellent customer service
Reply from Plymouth Rock AssuranceAug 13, 2026
So glad to hear that! Thanks for sharing.
