Val
Everything went well
Everything went well. Customer service excellent
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi, thank you for sharing! We’re happy to hear everything went smoothly.

Excellent
Based on 538 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
Val
Everything went well. Customer service excellent
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi, thank you for sharing! We’re happy to hear everything went smoothly.
EMILY P.
The YUBI app is inaccurate when I would be parked up and would go on my phone It would say I was using it when I was driving
Reply from Plymouth Rock AssuranceMay 19, 2026
Hi Emily, thank you for sharing this feedback. We’re sorry to hear about your experience. We’re following up with our team to look into this further.
HANNAH E.
My agent Emily was amazing! She helped me quickly and easily with getting me set up, she answered all my questions thoroughly and she was super understanding of a situation I had and called back at the exact desired time I asked she could call me. Truly excellent experience.
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi Hannah, thank you for sharing! We’re glad to hear you had such a positive and helpful experience.
Harriet
What I was searching for reasonable price auto insurance. Adian, walk me through the process. With his insight and knowledge.
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi Harriet, thank you for the review! We’re happy we could help you find a great rate.
Christine K.
I contacted Plymouth Rock to change my address on my automobile policy and add Renters Insurance. I was very upset to find my auto insurance is increasing be several hundred dollars per policy period. I’m moving less than 2 miles away from my current residence and my car will be more secure than it is now. It will be housed in a locked garage where now it’s in a parking lot. I will not be recommending Plymouth Rock to anyone I know. Additionally, I’ve been a customer for decades with no claims.
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi Christine, we’re sorry to hear this and understand your concerns, especially with the change in your premium. Our team will look into this further and follow up to help clarify.
ABDELALI H.
Was easy with agent to get what I want I like it
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi, thanks for sharing. We’re happy we could help!
PHILLIP P.
Very good person and good price
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi Phillip, thanks for the review. We’re glad you had a great experience and found a good rate.
CB
When I first was quoted a policy I was asked if I wanted to bundle a renter's policy. I said I would like to see how much cheaper it would be then my current policy. Got the quote and was told I could add it after I cancelled my current policy. Tried to add renter's and was told I didn't qualify, even though I was given a quote a few prior. That is why I gave 3 stars.
Reply from Plymouth Rock AssuranceMay 20, 2026
Hi, thank you for your feedback. We apologize for the confusion and understand your frustration. We're sharing this feedback with our team to look into further.