Plymouth Rock AssuranceReviews of plymouthrock.com

These reviews are very accurate! Just have an update on the agent that just called me and still haven’t reviewed the dash cam that the wyt trooper said was present that said we were both merging, there is no merging on the turnpike when your farthest left!!! We had to move to the right of the highway when to pull over!!!! I told her until she review the dash coma of the other driver there’s nothing else for us to talk about!!! Also will not be renewing me!!

I have been with Plymouth Rock for about 5 years and had a great experience with them. I have had 2 claims- 1 for auto damage from backing into guard post at a gas station and other wind damage to my roof. Both were handled promptly and to my satisfaction. Great company to do business with!

I would give zero stars if possible. I started my policy paying 400 a month. After renewing it raised to 607 without notice. (never been in an accident or even pulled over) I ended up paying that amount monthly and I started to notice inconsistencies with my bill. Every day/week It would be a different amount (off by 100-1000) and I would contact them, and they would always state they made a mistake and would have it fixed (never was). I then started to see reversed transactions after making a payment but would never see the amount credited back to my checking account. I eventually got frustrated and told them to cancel my policy immediately and that I am contacting a lawyer. They continued to charge me and started charging me more than 100 a month for homeowners' insurance. They have sent me a bill of over 2500. I do not rent or own a home, and I didn't ask for that coverage. Plymouth Rock will scam and take advantage of you!!! STAY AWAY!!! P.S They aren't accredited by the BBB.

How nasty is it that this company insures my home for years and I make zero claims whatsoever but one day they say they aren't renewing me. That's seriously bad business and horrible customer service.

Pls 🙏 do not try even one bit to sign up , you be ripped of and cry like a baby . They have no respect of the middle class people and will make sure by the time they done you homeless,

Just to set the stage here, I have been insured with Plymouth Rock for the last two years, I have four vehicles on that policy. On 12/03/24, my car was badly hit in a motor vehicle accident. The vehicle was taken to a tow yard, then a body shop. Two weeks ago, the body shop sent them an appraisal for repair of over $20k, the appraiser nor the adjuster have done nothing with that information, the have been dragging their feet, nothing has been done other them sending me an email saying that I need to return my rental in 4 days. This has been very stressful for me. This Insurance company charges me high dollars, and fails to provide you the very service they have charged you for. what a shame. I will not recommend this insurance to anyone.

If I could give less than one star I would. My car was parked. I was not in car. I found damage to the rear of my car when I came back. Plymouth Rock is telling me I backed into something trying to avoid surcharges. The damage amounted to approximately $3000.00 on a $90,000 car. After 3 adjusters a forensic team and 2 months of investigation later - which probably cost more then the actual repairs they did cut a check sent it to the auto repair shop then changed their minds and then told repair shop not to cash- then told me there were several "internal mistakes" made by the Plymouth Rock office. Very strange - they should be investigated. I pay my premiums on all my cars on this policy in full when I get the bill.

I have been a loyal customer of Plymouth Rock Assurance for several years, maintaining my policy in good standing with zero claims and always paying on time. Historically, the company conducted home assessments themselves, but they recently shifted this responsibility to customers as a self-service task. I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment. Despite my years of loyalty and spotless claim record, Plymouth Rock chose to drop my coverage due to this oversight. This decision seems to prioritize cost-cutting over customer service and flexibility. It’s disheartening to see how a long-term relationship can be dismissed so quickly over a procedural change that was not properly emphasized to loyal customers. If you're considering Plymouth Rock for your insurance needs, be aware that they might prioritize their bottom line over customer loyalty and flexibility. I am extremely disappointed and now in the process of finding a provider who values their clients and provides clearer communication.