Average
Based on 66 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pochtoy.com is listed under Shipping & Logistics in New Castle, Delaware.
Pochtoy.com (pochtoy.com) has 66 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 47 reviews with 5 stars · Clear filters
Krezolt
It's not the first time I buy goods through this intermediary. Fast enough delivery and reasonable prices compared to other sites. I recommend it!
Reply from Pochtoy.comApr 22, 2026
Thank you for your kind words and continued trust – it means a lot! We'll keep doing our best to deliver quickly and at fair prices. Best regards, Pochtoy.com
Юлия З.
For a very long time after your reviews I was afraid to contact Pochta com. But after my friend from Colorado advised sending to the Russian Federation through them, I decided to take a risk. The first parcel flew to the Russian Federation with Nike crosses. I am a buyer and have been living in Kazakhstan for more than a year. What are people not happy with? Are the parcels coming? They're coming! It takes a little longer to collect them, but imagine the volume of cargo there. On average, my parcels arrive in the Russian Federation in 2.5-3 weeks. The support team answers all my tickets within a day. They are closed on weekends, so there are no assemblies. Photos of the order were sent quickly. The return of the wrong Adidas product was sent quickly, I'm already waiting for a refund. Conclusion: People, what do you want?
Reply from Pochtoy.comApr 22, 2026
Yulia, thank you for such an honest and balanced review – this is exactly the kind of feedback that helps new customers make an informed decision! We're glad the experience has lived up to your friend's recommendation, and that the Nike delivery kicked things off on a good note. We appreciate your understanding of the volumes we handle and the realistic expectations you bring. Hope the Adidas refund comes through quickly, and we look forward to many more deliveries to you! Best regards, Pochtoy.com
Elena K.
I use this intermediary, no problems yet! In total 25+ parcels were sent, no problem with sending, receiving has not arisen! The only thing, now in the chat included bot, which is not quite convenient, but by creating a ticket operators quickly respond and always help in case of problems! I am sincerely glad that I started working with this intermediary. p.s. I read that some people are not satisfied with the amount of shipping, allegedly overpaid, but I would like to say that also at first thought about the inflated price, but when you make a parcel, before sending, if I'm not mistaken, the parcel is once again weighed and overpaid amount is always refunded, for which I am sincerely grateful!
Reply from Pochtoy.comApr 22, 2026
Elena, thank you for 25+ shipments with us – that kind of trust means everything! And thank you for pointing out the weight recalculation – you're absolutely right, if the actual weight turns out to be less than estimated, the difference is always refunded. We're glad this has been a positive experience for you. Regarding the chat bot – noted, and we appreciate the honest feedback. Tickets remain the most reliable way to get a thorough answer, and we'll keep improving. Looking forward to the next 25 parcels! Best regards, Pochtoy.com
Ivan S.
I used the services of this company to receive a video card from the USA. The order amount was $600. The ordering process on their website was smooth and the staff helped me complete the necessary paperwork for customs. Delivery took only 2 weeks, which can be called fast. It is important to note that the video card arrived in perfect condition. I am completely satisfied with the quality of services of this company. They carried out all stages of the process precisely - they picked up the goods, went through customs and delivered it to me. I highly recommend this company for orders from America, they have excellent logistics. Now I plan to use their services constantly.
Reply from Pochtoy.comApr 22, 2026
Thank you for such a wonderful review! A $600 GPU delivered in 2 weeks and in perfect condition – that's exactly the result we aim for. We're glad the customs paperwork went smoothly and that our team was helpful throughout the process. Looking forward to many more orders with you! Best regards, Pochtoy.com
artur A.
Заказал кроссовки 574 модели с американского New Balance, все оформил как положено указав адрес доставки на склад Pochtoy.com. Довольно быстро заказ доставили на склад и мгновенно после принятия складом они появились у меня в личном кабинете. Далее процесс оформления и оплаты, по аналогии все прошло быстро и без проблем. Упаковали и отправили. Трек отслеживался. Посылка шла около 20 дней через Финляндию. Пришла в отделение Почты России, я тут же побежал ее забирать. Все было хорошо, единственное хотелось бы видеть больше защиты внутри коробки, слегка помялись короки от обуви, но не критично. В целом я доволен, и могу смело рекомендовать Pochtoy.com к Вашим заказам. Спасибо Pochtoy.com Трекинг CQ003824219RU
Reply from Pochtoy.comApr 22, 2026
Артур, добрый день. Спасибо за подробный отзыв! Рады, что New Balance 574 добрались до вас в целости, а весь процесс – от приёмки до доставки прошёл гладко. Замечание по упаковке принято – передадим команде, будем работать над лучшей защитой коробок внутри посылки. Ждём ваших следующих заказов! С уважением, Pochtoy.com
Slkjbv G.
Hi. I am very glad that «pochtoy.com» brought me a limited edition of “Inscryption” for the Nintendo Switch!!! Not all mail forwarders deliver games to Russia due to sanctions restrictions. The package (track PCT000000797174) arrived in a week in excellent condition.
Reply from Pochtoy.comApr 22, 2026
Hello! Thank you for sharing this – getting a limited edition of Inscryption for Nintendo Switch delivered to Russia is exactly the kind of challenge we love to take on! Glad it arrived in a week and in perfect condition. Enjoy the game! Best regards, Pochtoy.com
Aleksandr
Ordered a bag for my wife for the new year, everything came quickly! Packed the goods qualitatively, all tags and packaging are preserved. Initially I didn't have much confidence in such services, but I decided to give it a try. Definitely will use this service
Reply from Pochtoy.comApr 22, 2026
Aleksandr, thank you for trusting us with such a special gift! Glad the bag arrived quickly and in perfect condition – tags, packaging and all. Hope your wife loved it! Looking forward to your next order. Best regards, Pochtoy.com
Denis K.
I decided to leave another intermediary for the delivery of goods from the USA to Pochtoy. com, due to the controversial work of the former. They work efficiently, have a clear website interface, high-quality technical support, quick responses in online chats, timely assembly and dispatch of parcels, give discounts for switching from other suppliers and starting cooperation, reasonable prices, many delivery options. Overall everything is great, thank you
Reply from Pochtoy.comApr 22, 2026
Denis thank you for making the switch and for such a thorough review! We're glad the transition was smooth and that the experience has met your expectations across the board. Looking forward to a long and successful cooperation! Best regards, Pochtoy.com
