Pochtoy.comReviews of pochtoy.com

I bought a handbag as a gift for $84.20 on Michael Kors’ website. They received the package, and the next day I paid $38.95 to ship it to Moscow, Russia. A day later, they blocked my account, removed all evidence of my package and payment, and held the handbag hostage. They are demanding $50 to return the handbag to Michael Kors, even though it comes with a free return label and I already paid for shipping, which they are unwilling to honor. Their website states that returning products costs $10, but privately they demand $50. I sent them screenshots and bank statements showing my purchase on Michael Kors’ website because they demanded proof that the card was mine. After that, they went silent and refuse to return or ship my property. In a few days, they may take my property under the pretext of unpaid storage fees, which stem from their refusal to return or ship it despite all fees being paid and documents being provided. Classic textbook scam.

I am writing this review to warn everyone against using Pochtoy.com LLC (registered in Delaware, address: 510 Carroll Dr, New Castle, DE 19720). This company engages in deceptive business practices, enforces fake insurance fees, and is currently holding my personal property hostage. THE COMPLAINT: I used Pochtoy.com to forward expensive computer components (motherboards, Corsair RAM, etc.) with a total value of $2,127.14. During checkout, the website forces consumers to pay mandatory line-item fees explicitly invoiced as "Insurance" ($15.00 for the first shipment and $7.50 for the second). 1. First Shipment (Tracking # CT002246***UZ): Arrived at a transit hub with a physical weight shortage of 110 grams (the RAM was stolen from the box). I provided an Official Government Postal Act confirming the theft. Pochtoy's support issued a bad-faith denial, dismissively calling an official government document an "equipment weighing error." They flat out refused to provide any written insurance policy or terms. 2. Second Shipment (Tracking # CT002261***UZ): Was routed through the same unstable transit hub and held for months due to the carrier's flawed logistics. THE EXTORTION: On July 11, 2026, after months of withholding my goods, Pochtoy.com support sent me a message stating that both packages had failed to deliver and were returned to their Delaware warehouse. Instead of refunding my money or taking responsibility for their failed logistics, they intentionally drove my account balance into the negative and demanded a $567.00 "return shipping fee." They are officially holding my $2,000+ worth of physical property hostage at their Delaware warehouse, demanding a $567 ransom for their own operational failure. OFFICIAL ACTIONS TAKEN: - The Delaware Department of Insurance (DDOI) officially reviewed this matter and confirmed that Pochtoy.com LLC is NOT a licensed insurance carrier, meaning they are unlawfully collecting mandatory insurance premiums under false pretenses. - The Better Business Bureau (BBB) has officially hit this company with a failing "F" rating (Case #24735221) after they ignored multiple state-level mediation requests. Do not trust Pochtoy.com. Their paid "insurance" is a complete scam, and if their shipping route fails, they will freeze your account and hold your property hostage. I am currently pursuing a bank chargeback and preparing a small claims lawsuit against this predatory business.

Dear Support Team,I have been a loyal customer of your company for many years, always valuing your speed and quality despite the higher prices. However, the current situation with my June shipments is completely unacceptable.My packages (No. 1509342 and No. 1506073) were received, consolidated, and fully paid for in mid-June. Since then, they have been stuck in the "declaration review" status for weeks.Your support team keeps sending automated, generic responses like "we are working on it" without providing any specific timelines or updates. Meanwhile, payments are still being processed without delay.If there is no significant progress or concrete delivery schedule provided by next week, I will be forced to file official complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC).I expect a specific and human response regarding my packages.Account Details: STE 90532Package No. 1509342Package No. 1506073

Ste 71283 I received a returned package from the website. I don't have any prohibited items. I can't get support to tell me what I need to do to order a photo and why the package was returned. Parcel number CA007395268US, incoming #WH3429. Please do something to ensure support can answer my questions. What's happened to your service is a nightmare. I've worked with you for 10 years and sent 60 packages. But it seems it's time to say goodbye. Sofya.

не возвращают деньги и игнорят

Я крайне разочарован работой Pochtoy.com! Сначала моя посылка была расформирована из-за недоразумения с товаром (духи, которых, как оказалось, быть не должно было в посылке), затем мне пришлось заново оформлять возврат. После оформления возврата началось бесконечное ожидание: обещания отправить посылку, уведомления о созданном лейбле, передаче данных в систему и обновлениях, которые так и не подтвердились. Каждый раз, когда я пытался выяснить ситуацию, получал лишь расплывчатые ответы вроде «подождите», «заберут сегодня» или «обновление статуса в понедельник», но никаких конкретных действий не происходило. Это особенно обидно, когда подарок должен был быть доставлен до Нового года. Полное отсутствие оперативности, ясности и ответственности в коммуникациях только подрывает доверие к компании. Не рекомендую пользоваться услугами Pochtoy.com!

Horrible service! The store sent the wrong shoes that I ordered, found all this in their warehouse, I asked to issue a refund, replenished the balance for the amount they indicated, after making the funds they blocked my account and asked to provide 6 points of verification, such as: Photo of the order (provided), copy of the payment, bank statement, photo of the card..., photo of selfies where I have to hold this card!!!, photo with passport in hand!!!! I highly do not recommend this service! Translated with DeepL.com (free version)

Потеряли 2 моих посылки, сказали что они не пришли на склад,видео с камер отказались предоставлять.