Reply from PomolyFeb 22, 2024
Hello! I understand your concerns. Firstly, I would like to express my sincerest apologies for any inconvenience caused to you or for any dissatisfaction with our products or services. We value your feedback very much as it can help us improve and provide a better experience for all customers.
At POMOLY, we strive to provide top-notch products/services, but unfortunately we did not meet your expectations. However, I would like to assure you that your satisfaction is our top priority and we are committed to solving any problems you may encounter. I understand your frustration, but I also want to emphasize some of the advantages of our product/service. Our official website has matching fireproof floor mats. You can send photos of the burnt area to our email [email protected] . We are proud of our high-quality after-sales service.
Please note that we are always available to assist you with every step. If we can take any measures to correct the issue, or if you have any further concerns, please feel free to contact us at any time.
If you have any other questions, join our Facebook group where many camping enthusiasts share photos and stories. Meanwhile, we will not delete comments. After we resolve the issue for the customer, we will request the administrator to conduct an investigation. Administrators will evaluate these comments and hide some that they believe are worthless, easily controversial, or hateful, to maintain a good atmosphere in the group.