Arelis S.
The people handling this program such as customer service are completely unprofessional,
I ordered my test kit on the July 18,… I was told I would get my kit within 3 days but o never got a tracking number from the company, I call the company to find out the status of my shipment on the 21 and was toll by customer service she had information on my order she stated she would get in contact with the shipping department and that by the next business day I would get a tracking number, that never had so o call a second on the following Monday and was toll that there was a issue with the mailing address and that my package was being hold by ups I toll her I was informed the package was going tome via fedex and her answer was that fedex does not delivers to my address which is not true because I get fedex packages all the time, bottom line they never reach out to me to explain about the delay or that there was sn issue with the address and now the package was send back to the sender because they never gave me a tracking number on time,… and to top it off I was supposed to schedule a consultation with one of the health coach and as I’m writing this review he canceled on me last minute because the time I scheduled was out of range like how do you cancel 2 hours before the call 🤦🏻♀️! Total disappointment I really believed in the research and product but at this point I think I’ll just wait for a refund this showing they don’t care.
Reply from Pompa ProgramJul 29, 2023
Hi Arelis, we deeply apologize. As you can see by other reviews this week, our system has had many technical difficulties. Luckily, going deep into Friday night, we have them all resolved. We will do whatever we need to to make it right and I also sent you text. The call was scheduled for 8:30pm on Friday night due to a booking error and it flew under the radar until the last minute. The last week is not indicative of us as a company and I hope you give us another chance to prove that. I deeply apologize on behalf of all of us. Daniel Pompa