Poof There It IsReviews of poofthereitis.com

Great customer service!

Company went above and beyond to make our gender reveal perfect!

I ordered 8 cannons 2 of them did not work. Also the powder stained clothes. I wouldn’t reorder from this company again. EDIT The owner Jon reaches out to inquire about my review and made many very passive aggressive statements including “it’s odd I left a review on this “ strange site” “. I explained the cannons that were defective and he requested video proof , I sent the video which he replied “ I’m sorry you feel that you would never order from us again, what a truly spectacular reveal you had.”. He stated he would refund me for the defective cannons. Which I didn’t receive. Honestly such a strange experience and Jon needs some customer service training or should outsource it. There was zero reason to make backhanded comments through the whole exchange. At the end of the day I don’t really care to get back the 50$ for the defective items or I would backcharge this transaction through my bank. But I would never recommend this business just because of the customer service I experienced with the owners. Do not want to support snarky people. Wish I had found this site before my reveal because seems like many people has this same experience.

Perfect explosion of color! Made our gender reveal amazing!

Our reveal was so good. I am so thankful I found this company! I loved how easy it was to have my dr send in the gender and they communicated with me so well during it all so I felt at ease. Once the actual day came, we had my dad prep the cannons and everything went so smooth! So thank you thank you thank you!

I was shocked when I saw some of these 1 star reviews on this site since Poof has over 23k 5 star reviews on Etsy. all I can say is the customer service was amazing, package arrived fast, and the pictures turned out perfect. Thank you Tori & Jon

Jon & Tori ought to be ashamed of themselves for running such a scam business. A direct quote from them: "Our goal is for your reveal to be seamless, stress free and everything you've dreamt of." That could not have been farther from the truth & the reality of my gender reveal. Before I ordered 2 powder cannons, I emailed Jon ensuring that they would still work just as good if we ordered them a few weeks before our reveal, and I was told that they are good for up to 6 months. So, if that was the case, tell me why NEITHER cannon worked the day of, leaving my husband and I completely embarrassed in front of all of our guests. This was a moment that we will never get back & they ruined it for us. To make matters worse, they don't even have the decency to respond to our email regarding the situation. Thank god I was able to dispute the charge because the only thing that was 'revealed' is that Jon & Tori are just money hungry businesspeople. Do better or close shop. If you're planning a gender reveal, do yourself a favor and just go to Amazon!

There are no words to describe the disappointment I observed at my daughter’s gender reveal event planned with this company for her first baby! As a mother I couldn’t believe and digest her “sad face “ not being able to enjoy the announcement of her new baby’s gender. One advise to this circus 🤡 so call company. If you can’t do it right , then close shop! Do not play with people’s special moments!! Stay away from this company . One error is way too many. Some moments can’t be repeated! 👎