Average
Based on 398 reviews
Pool Supply Unlimited3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
398 approved reviews, newest moderated first
Lynn H.
Excellent and super fast delivery! Would definitely recommend!!
Reply from Pool Supply UnlimitedOct 10, 2024
Thank you so much for your review! We're thrilled to hear that you had an excellent experience with our fast delivery. Your recommendation means a lot to us, and we look forward to serving you again in the future!
M.N.
My new diving board arrived exactly when the representative said it would. It did take a while for it to come but that's understandable since the diving board I ordered had to be manufactured from scratch due to its size and type. We absolutely love our new diving board! It's way more springy than I thought it was going to be and my kids absolutely love it!
Reply from Pool Supply UnlimitedOct 1, 2024
Thank you for your wonderful review! We're so glad to hear that your new diving board arrived on time and that it’s exceeding your expectations. Custom orders like yours do take a bit longer, but it’s great to know it was worth the wait. We're thrilled your family is enjoying the extra spring, and we hope you all continue to have fun with it for years to come!
Fred Van R.
On September 16 I ordered a skimmer and paid with my credit card. My delivery address on Curacao was provided. No confirmation received, money was debited. Asked several times for an invoice via the contact form and asked whether the order had already been sent via Fedex, but no response was received. Do you have a Fedex trac and trace? Do you have an email address or other telephone number that I can call from outside the USA (not an 0800 number) Sent an email on October 5. Still no response received.
Reply from Pool Supply UnlimitedOct 5, 2024
We sincerely apologize for the inconvenience you've experienced. Unfortunately, we weren’t able to locate any previous emails from you, but we are eager to assist. Please contact us directly at [email protected], and we’ll promptly help with your order, including providing tracking information and addressing any other concerns. Thank you for your patience, and we look forward to resolving this for you! Updated response: Hi Fred, We’ve located your order and wanted to let you know that we attempted to contact you via email on 9/17, 9/18, 9/21, and 9/23. Sometimes, our emails end up in spam folders, so please check there for any missed messages. Unfortunately, since we didn’t receive a response, we had to cancel your order and have issued a refund. If you have any questions or need further assistance, please feel free to reach out. We’re here to help!
Jennifer H.
Product defective. Called to get assistance. They referred me to a local company. The local company won't help because I didn't buy it from them. Still do not have a working unit
Reply from Pool Supply UnlimitedOct 1, 2024
Thank you for your feedback. We're sorry to hear about your experience with the product. Unfortunately, once a product is installed, the warranty is handled directly by the manufacturer. We sent the instructions on how to contact them for assistance. If you're having trouble getting in touch with the manufacturer, please let us know—we’re here to help in any way we can.
Veronika C.
Easy to order and arrived quickly!
Reply from Pool Supply UnlimitedOct 1, 2024
Thank you for your 5-star review! We're thrilled to hear that your order process was easy and that it arrived quickly. We appreciate your support and look forward to serving you again!
Richard S.
On time and worked well
Reply from Pool Supply UnlimitedSep 26, 2024
Thank you for your feedback! We're glad to hear that your order arrived on time and that everything worked well for you. If you have any further questions or need assistance in the future, feel free to reach out!
Bernard Z.
very quick turnaround
Reply from Pool Supply UnlimitedSep 26, 2024
Thank you for your review! We're happy to hear that you were pleased with the quick turnaround. Providing fast and efficient service is a top priority for us. If you need anything else, we're here to help!
Jonathan R.
Ordering was easy and delivery was when promised
Reply from Pool Supply UnlimitedSep 26, 2024
Thank you for your feedback! We're thrilled to hear that you had an easy ordering experience and that your delivery arrived as promised. Ensuring a smooth process from start to finish is what we strive for, and we're glad it met your expectations. If there's anything else we can assist you with in the future, don't hesitate to reach out!
