Excellent
Based on 152 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading vinyl inground pool company in New Jersey. We feature over a hundred standard and custom inground pool designs, an in house engineering department and a complete service department in NJ. We can design and build the perfect backyard oasis for your family.We are a full service pool company offering a wide range of services to create the pool of your dreams. Our swimming pools include unique designs with many features. In addition to inground pool construction, we provide New Jersey homeowners with waterfalls, lighting designs, salt water generators, and natural stone and brick patios. We can also help with landscaping, retaining walls, and fencing around swimming pools.
Pool Town (pooltown1.com) has 152 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
152 approved reviews, newest moderated first
Kim S.
Thank you to Pool Town for the installation of a beautiful in ground pool in our backyard. We are so happy to be enjoying it endlessly this summer! Pool town has been there to answer our questions and to help before, during and after the whole process.
Addie
Excellent customer service! Loved the staff Leesa and Maria and sales person Billy! They were all professional and nice! Overall experience was excellent from digging to final installation! Would def refer anyone to Pooltown.
John K.
Pool Town has always been there for all my pool needs. Excellent customer service, and high quality Technicians for all your maintenance needs. They give you great quality and service.
Fran S.
I would like to up date my review dated July 30th 2020 review of Pooltown Pools in Howell, NJ. I had wrote how dissatisfied I was with Pooltown's installation of my pool liner. After writing my initial review I was contacted by Pooltown's owner Russ. Russ and I spoke on the phone about my concerns with my new pool liner separating from coping in numerous locations around the circumference of the pool. Russ assured me that he would have the problem fix as soon as possible. Within a week Russ sent a crew down to fix the problem. I was very pleased that owner himself took the time to reach out to me to make sure I was satisfied with the quality of work Pooltown and provided to me and my family over the years. Thank You Russ for following through and making sure the job was completed as promised.
Fran S.
Pool Town installed my pool in 2003. Pool Town just replaced my liner. After a week of installation the liner separated from the wall in two places. They came right down and fixed it. A week later the liner separated from the wall in 10 places. I called several times and emailed them, but received no response. After two weeks I called again and did receive a call back. Kristen from Pool Town told me that they could fix the problem at a cost of $400.00 to me. This would require and installation of shims that would hold the liner into the copping. They then said they could reduce the price to about $225.00. I could understand if the liner separated again in the same two spots but not 10 spots. To me this is poor installation on the part of Pool Town. They did offer to come back and fix the problem by just putting the liner back into the copping, but advised this would be a temporary fix. I know two people who just had their liners replaced by a different company with no issue with the liner ever separating from the wall. It should be Pool Town's responsibility to have installed the liner right the first time, and if not fix the problem no coast to me.
Diana L.
Excellent company. From Billy to Maria and all the help they have they are all terrific. Very responsive to questions. Workers work very hard. They are respectful :& clean up when they leave. Would highly recommend
Kim
Thank you to Billy and all staff at Pool Town who made our experience a great one. We actually used them for an above ground pool years ago, then decided to put in an inground pool. Everyone we dealt with for each and every phase was wonderful. Our backyard is absolutely beautiful and more than we dreamed of. Overall, we had a great experience and would recommend to family and friends. Thank you to all the staff for making us feel comfortable during our pool process.
Gino
We started our pool process in the fall so it would be ready first thing in the spring for the kids. From start to finish, Pooltown was very communicative and transparent. Considering there are so many pieces to the puzzle, something is bound to hold things up (especially weather, which is completely out of their hands). If that happened, we knew about it immediately and were given new dates that worked for everyone. Their workers were all professional, kind, and very considerate of working on someone's property. Even though we offered numerous times, no one entered our home to use the restroom or accepted food/drinks. They came prepared. Even though we decided what we wanted in the beginning, we were always given the opportunity to change it when that step came into play. Our pool was ready when they said it would be and we couldn't be happier. I never imagined it would look as beautiful as it does. Our next step...landscaping! Thank you, Pooltown!
