Pop-A-Lock LocksmithReviews of popalock.com

No one warned me that if I didn't call before I drove from Chippewa Falls to Eau Claire that no one would be in the shop. No lights on, door locked at 9:33 a.m. which are OPEN hours. I left a message as to why no one was at the shop and then drove to Tru-Lock to have the red carpet rolled out for me. Pop A Lock's excuse was, "We were helping others." Anyone in business in this day and age has to have someone physically in the business during open hours. I have never, EVER heard or anyone operating this way. If you don't have enough employees then you should hire someone to be at the counter to at least take orders, etc...or maybe you shouldn't be in business. This experience will get back to Kenny when I tell him what happened. His shop is always open and someone is always available to assist customers over the phone or from in off the street. Not a great way to do business with the public and you lost money today for the replacement of my key for $180 plus. Good riddance to bad rubbish is all I can say on this topic.

from mansfield, tx i started talking with customer rep and he indicated we had a bad connection. sensing we could not clearly communicate i hung up and immediately redialed. while going thru their menu he called back. i answered, but he was clearly upset thinking i hung up. i asked why he had an apparent "put out" attitude and he said "well, you hung up on me". noticing his call was from houston i asked how this processed worked and told him i was in the process of restarting the call when he called back. he explained with a continued angry "tone". i asked again why the attitude. he said if i continue "my attitude " he's going to end the call. i agreed we needed to end the call and disconnected. terrible

I’m a property manager. Called this company as tenant arrived home from trip and realized she didn’t have keys. They said someone would be there within a hour. Great, right? NOT! Hour went by and called back. Was told no one had picked up the ticket so I needed to call another locksmith as they didn’t have anyone. Now we’re looking at another hour. Don’t waste your time call a reputable business That knows how to run a business.

On September 13, 2025, at 3:01 PM, in Virginia Beach, Virginia, I had a flat tire. Simple fix, right? Wrong answer! My nationwide roadside assistance sent this company. First, a lady who couldn't get the lug nuts off. Then, they sent a man who stripped my lug nuts and still couldn't change the tire because Pop-A-Lock doesn't use a power wrench; it's against their policy, I was told. My lug nuts were swollen. Hey Pop-A-Lock, you are aware they sell half-inch sockets to accommodate swollen lug nuts that you can use with a ratchet. Three hours and they did absolutely nothing to assist me. Poor service and inadequate equipment.

Absolute theft from popalock, we were quoted $65 plus a trip fee as we were in the country but only 30 min from Dallas, tx. When the tech arrived, we asked again how much and the tech said let me make certain I can open it first. After opening he presented a bill for $454.65 - $250 for the lock, $100 for the tech's labor and $50 for a trip fee. I've used popalock in town before and it was $65, but i will break the window before giving this dishonest company another cent!

The truck never showed up. I called and asked why it took so long. The woman was very nasty and said "well you shouldn't have run out of gas" poor customer service.

I am located in Tallahassee and I called Pop a Lock at 9:00 this morning. They told me they would be at the address I provided in 40 minutes. I received a text message at 9:13 stating they were on their way an hour later they were still not there. When I called they told me that my call had been canceled because they did not service the area. And oops! Nobody called to tell me.

Does not keep appointments. 3 times did not keep appointment and even failed to get back to me the last time he did NOT show. Never trust him