Portland Leather GoodsReviews of portlandleathergoods.com

I have never known a company to NOT have a phone number. I tried to find a number to call and ask if they had a certain bag before I drove all the way there, found parking, etc. NO phone number to be had. Nowhere! When I arrived, there were two staff members chatting with each other and only one customer in the store. I asked why they don't have a phone. They replied "oh, we'd be too busy taking calls and couldn't help customers." Huh? They barely helped ME (I'M the one that found something they said they didn't have!) and there were hardly any other customers in the store! As if one of them couldn't answer a phone call?; now THAT would be assisting a potential customer!! They continued to sit at the desk and show each other stuff on their cell phones! I was SO annoyed I left. It still leaves a poor taste in my mouth about this business. Darnedest thing I've ever heard of: a business w/o a phone no. :(

I don't understand the bad reviews! I got an 'Almost Perfect' mini tote in honey. It looks perfect & is a joy to carry. The leather is thick, rich & beautiful. I couldn't be happier. 🌻

I've been getting ads for this company for a while now, but hesitated to order from them because I've never seen one of their bags in person. Then, I met a lady who had two of their bags and said she loved them. I ordered a tote from their almost perfect line, and I'm impressed. This is like Coach level quality at 1/3 less the cost of Coach. I could have never ordered a tote this nice from Coach at this price.

I hadn't had any issues with customer service before but now I've emailed & sent chats twice and it's been at least 4 days since I've gotten a response. Their products are fine but their customer service and response time really leaves a lot to be desired and because of this, I will not buy from the company again! Nothing irritates me more than very poor or no customer service!

Unfortunately I fell for all the online hype surrounding this company. I placed and received my order. When I opened my box, it smelled so foul and chemical- like petroleum, I had to leave it outside. When I went to inquire about best ways to mitigate the smell on their Facebook page, Portland Insiders, my post was declined. Upon further investigation, its very clear that this company is intentionally going out of their way to shape an overly positive narrative about their brand by deleting negative reviews, and removing ANY trace of dialog that isn't resoundingly positive. These practices are clearly not ethical and potentially troubling from a FTC perspective. The quality of the bag is poor with the strap ill constructed and cut of the bag irregular. Not a brand I will purchase from again.

I purchased 2 purses for a total of $143.33 which included shipping. Upon receiving items I was so disappointed the leather which was mediocre at best for both purses. I immediately requested a return for both items because they were not as pictured. Without delay the next day I went to UPS and returned the item’s which cost me additional funds to ship back to Portland leather I ended up receiving 119.88 upon the return. This cost me $22.45 just to see the items that I I didn’t like. I will never make a purchase from this establishment again. Such a ripoff. I’ll stick with American Leather going forward.

good site. nice stuff

These guys don’t answer when you try to return and sent me shoes that don’t even fit $100 wasted! They hide under umbrella name Patani that way you don’t see their Portland leather reviews.