Excellent
Based on 193 reviews
Posh Virtual Receptionists4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We answer your calls, so you can answer what calls you.Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Posh Virtual Receptionists (posh.com) has 193 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
193 approved reviews, newest moderated first
Samantha
We love Posh! It's a reliable and convenient service that allows us to focus on other important areas of our business. Thank you to the Posh team!
Reply from Posh Virtual ReceptionistsDec 1, 2021
Thank you so much for sharing your feedback!
Rob A.
The POSH team is great! They have been a great asset to our business. They are like an extension of our CS team.
Reply from Posh Virtual ReceptionistsNov 11, 2021
We're so glad you think so! Thank you for your feedback Rob.
Rebecca
The POSH team is great, polished and has great systems to really become an extension of our customer support and ticket team for both everyday use and times when we are flooded with inquiry.
Reply from Posh Virtual ReceptionistsNov 11, 2021
Thank you for taking the time to leave your feedback Rebecca! Our entire team really appreciates it.
K. B.
I’m not the type to leave online reviews, but I felt I had to report my experience with Posh. I give 3 stars because everything was going great with my onboarding process until we had to make an update to my call script. I was first told the updates would take 30 minutes, then was told 24 hours, then was told to be patient, and then my multiple follow-up e-mails went unanswered. Very unusual for this business to become unresponsive and disappear without an explanation. I’ve since decided to start working with a different virtual receptionist service that can send messages via fax (Posh sends messages only via SMS, e-mail, and their app), which works out better anyway for my business. UPDATE: Downgrading my review to 2 stars because Posh failed to address the issue (their unresponsiveness) in their response. Why were they unable to deliver on their promise?
Reply from Posh Virtual ReceptionistsSep 30, 2021
Hi Mr. Bridges, thank you for sharing your experience with us. The team at Posh truly appreciates feedback, so we can adapt and deliver the best possible service to our clients. We’re glad to hear you have found a virtual receptionist service that can accommodate your needs for message delivery via fax. Best of luck in your future endeavors!
Arielle B.
Absolutely great service for me and my small business! POSH always responds quickly to my concerns and the phone app is VERY convenient. I'm glad I found them and I hope to grow with them as the business grows too. Thanks!
Reply from Posh Virtual ReceptionistsSep 1, 2021
We're happy to help! Thank you for this awesome review Arielle!
Dr M.
I found Posh via an online search for virtual assistants and answering services who offer Spanish/English (bilingual) services at an affordable rate. I tried the 7 days FREE trial and then did not move forward until I realized I was either (a) not returning calls from potential clients or (b) spending too much trying to remember who I called or didn't...than 2 weeks later I hired Posh. My experience has been phenomenal! They answer my calls 24/7 and accommodate my Spanish speaking clients. They send me emails or texts via their portal or my preferred method. I can task them outbound calls to schedule appointments, make appointment reminder calls, and/or for something completely out of the ordinary like scheduling a reservation or other appointment for me. They'll even communicate with me after a request is completed or to provide the status on it. I can accept calls when I am able to and when I am unable to the Posh receptionist will appropriately schedule a client or route it based on my personalized protocols. I researched tons of places- virtual and local- and Posh offered the best service for the best affordability. Posh has made Key Rose, LLC more efficient and smoothly run!
Reply from Posh Virtual ReceptionistsAug 26, 2021
Thank you so much for your kind words about our virtual receptionist service Monique, we have truly enjoyed working with you! Our entire team is very excited to continue our partnership.
Lyndsi
We have been using POSH services since early 2021 and we have been pleased with their systems and staffing. Implementation was quick and seamless, and their team is communicative and responsive. We are very happy with the service.
Reply from Posh Virtual ReceptionistsAug 25, 2021
Our entire team very much appreciates your excellent feedback. Thank you so much Lyndsi!
Lavender F.
I agreed to 300 a month and my bill turned out to be 1200 a month! They are nice until you question the bill and then they are not nice anymore. Messages came in incorrect. Not happy.
Reply from Posh Virtual ReceptionistsAug 25, 2021
Dear Ms. Ressa, As we discussed on the phone, you selected a 200-minute plan, yet your call usage was 1,000 minutes. We offered you a courtesy credit to help. We also asked for examples of calls that you were not happy with, which we have yet to receive. Unfortunately, Posh (or any other high-touch labor provider) cannot offer 1,000-minute plans for just $285 ($0.28 per minute). We are sorry that your call volume is significantly higher than you anticipated, but unlike most of our competitors, our pricing plans are clearly shown on our website and on our services agreement, which is cancellable at any time. While we can control the professionalism of our Posh receptionists, the one thing we unfortunately cannot control is the number of calls sent our way to answer.
